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Customer Service Representative - Honolulu Hawaii
Company: Highmark Health Location: Honolulu, Hawaii
Posted On: 04/28/2024
Company : Highmark Inc. Job Description : JOB SUMMARY This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement. ESSENTIAL RESPONSIBILITIES -
Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. -
Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication. -
Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand. -
Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries. -
Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills. -
Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness. -
Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes. -
Other duties as assigned or requested. EDUCATION Required - High School Diploma/GED
Substitutions - None
Preferred - None
EXPERIENCE Required - 1-3 years experience in customer service or call center environment
Preferred - None
LICENSES or CERTIFICATIONS Required |
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