General Manager, Fulfillment - Atlanta Georgia

Company: Stord Inc.
Location: Atlanta, Georgia
Posted On: 05/17/2024

About the General Manager, Fulfillment:
The General Manager, Fulfillment requires a deep operations knowledge, a commitment to continuous improvement, and demonstrated customer obsession. The leader is accountable for all activities across multiple fulfillment center operations. The leader must provide a strong vision and direction for the team, drive operational excellence, and implement scalable processes to meet business objectives. The GM will lead a team of site leaders, exempt operations management, non-exempt associates, and other teams as assigned. This is a senior-level management position that is fully accountable for the service and P&L results of the Area of Responsibility (AOR).

• It is preferred the role is within a commutable distance of an active Stord Fulfillment Center
  
• Relocation is available for this role.
  
  What You'll Do:
  
  
  
  • Prepare and own P&L for the AOR.
    
  • Develop and implement operational strategies that enhance efficiency, reduce cost, and improve customer satisfaction across all fulfillment centers within the AOR.
    
  • Regularly monitor and report on key operational metrics, identifying areas for improvement and implementing solutions.
    
  • Partner with Talent Acquisition on recruiting and strategic labor planning efforts
    
  • Manage the operational budget for the AOR, ensuring effective resource allocation, cost control, and profitability.
    
  • Develop and deliver comprehensive peak season strategies.
    
  • Collaborate cross-functionally to deliver an unmatched customer experience.
    
  • Build a culture and develop leaders by inspiring and empowering managers and embodying Stord's core values.
    
  • Responsible for the overall direction, coordination, and evaluation of the talent in AOR
    
  • Lead, mentor, and develop a team of Site Leaders and Operations Managers, ensuring alignment with company values, mission, and objectives.
    
  • Ensure the safety and security of both staff and inventory by identifying potential risks and implementing measures to mitigate them.
    
  • This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth environment while motivating others to meet the challenges of a deadline-driven operation.
    
    What You'll Need:
    
    
    
    • Bachelor's degree in engineering, Supply Chain, Operations Management, or a related field
      
    • 8+ years of management experience in high velocity omni-channel fulfillment operations, with a proven track record of managing multiple facilities or operations with superior outcomes.
      
    • Experience leading teams of 200+ people, including salaried employees, with a demonstrated history of leadership capabilities and an ability to motivate/develop teams.
      
    • Experience with Lean and Six Sigma methodologies
      
    • Experience developing and owning P&L across multiple fulfillment/distribution centers.
      
    • Experience monitoring financial performance within a fulfillment center/distribution center, including cost per order, cost per unit, throughput, orders per hour, and more.
      
    • Excellent verbal and written communication skills, including experience presenting to executives on operational performance.
      
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