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Part-Time Customer Service/Dispatch - Cartersville Georgia
Company: Ace Home Services Location: Cartersville, Georgia
Posted On: 05/04/2024
Part-Time Customer Service Representative -Compensation DetailsPay range of $17.00-$20.00 per hour - -Schedule (Can be a little flexible on weeknight evening hours)Tuesday, Wednesday, Thursday, and Friday 5:30PM-9:00PMSaturday 8:00AM-5:00PMSunday & Monday OFF -Who we areA-Total Plumbing is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won't just "have a job," you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community. -What You'll Do: - Provide unmatched customer service.
- Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers. -
- Learn all services and product offerings to effectively communicate with our customer base. -
- Respond to customer inquiries by email or telephone providing an unequaled first impression.
- Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns.
- Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements.
- Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers. -What you need to succeed: -
- Two years of customer service and/or field service logistics experience.
- Strong Computer skills - MS Office, database management, etc. -
- Hours include rotating 8.5 hour shifts to cover 7am-7pm and a rotating weekend schedule (seasonal).
- Clear, confident, & effective communicator over the phone (with customers) and in person (with team).
- Strategic thinker who possesses the ability to anticipate problems and find solutions.
- Strong organization skills with attention to detail.
- Good time-management, possessing the ability to balance priorities.
- Self-starter and able to work successfully without supervision.
- Competitive, ambitious and results oriented, energized by achieving and exceeding goals.Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer. -
- Talk and hear, both in person and by telephone. -
- Use hands repetitively to operate standard office equipment. -
- Must be able to lift up to 15 pounds at times. -
- Close vision, distance vision. - -Why should you join our team? -We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand. -In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:
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