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Veterans Preferred - Customer Experience Collections Specialist - Kennesaw Georgia
Company: US11345-AIRGAS Airgas USA, LLC Location: Kennesaw, Georgia
Posted On: 05/03/2024
Military Veterans are Encouraged to Apply. -R10040410 Customer Experience Collections Specialist (Open) Location: Kennesaw, GA (SAF) - Management How will you CONTRIBUTE and GROW? Onsite - Monday - Friday (Hybrid Eligible After Successful Training Period) If you are seeking a company that values its employees, encourages growth and development, and makes a global impact, Airgas is the place for you. Join our team and be a part of an organization that is shaping the future of the gas and welding industry while fostering a culture of excellence and innovation. Airgas is seeking Customer Experience Collections Specialist for our Business Support Center (BSC) to support Credit and Collections. Collection specialists play a crucial role, impacting operations, customer perspective, and financial health through a combination of customer service and financial responsibilities. Portfolio Management - Handle daily tasks related to collection efforts for a portfolio of customer accounts.
- Lead the customer resolution process and liaison connections to other internal stakeholders
- Communicate effectively, support collection goals, and ensure best-in-class customer service.
- Recognize significant credit risks and escalate matters as needed.
- Prioritize the portfolio for maximum collection benefits, identify potential credit problems, and address disputes.
- Collaborate with field contacts and escalate significant issues to the Accounts Receivable Supervisor.
- Utilize customer service skills to ensure collection efforts maintain customer relationships.
Documentation and Process Management - Maintain documentation, organizing it for follow-up efforts.
- Initiate appropriate follow-up on returned mail and discrepancies in customer accounts.
- Work closely with the dispute team when resolving disputes.
________________________ Are you a MATCH? - Accounts Receivable portfolio management experience
- Accountability & Performance Driven
- Flexible & Agile
- Problem Solving & Innovative
- Communication & Attention to Detail
- Collaborative
Key Qualities: |
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