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Customer Service Representative - Cumming Georgia
Company: Beaver Toyota of Cumming Location: Cumming, Georgia
Posted On: 05/02/2024
Join Our Energetic Team as a Customer Service Representative at Beaver Toyota of Cumming! Are You the Voice of Exceptional Service? At Beaver Toyota of Cumming, we're more than just a dealership; we're a community! We are seeking an enthusiastic Customer Service Representative who can be the welcoming voice to our customers. This role is your chance to brighten someone's day and make a meaningful impact! Your Role: - **First Point of Contact:** Handle inbound calls with warmth and professionalism. - **Outbound Engagement:** Proactively connect with our customer base. - **Achieve Excellence:** Strive for performance goals while delivering top-notch service. Join Us and Drive Your Career Forward: Apply now to be part of a team that values your voice and commitment to service. At Beaver Toyota of Cumming, you're not just an employee; you're family! - Key Responsibilities: Handle Incoming Calls: Answer inbound calls from customers seeking automotive service. Provide a warm and professional greeting, and actively listen to their needs. Provide Expert Assistance: Offer expert advice and guidance on automotive service options, pricing, and appointment scheduling. Address inquiries related to repairs, maintenance, and other service offerings. Appointment Scheduling: Efficiently schedule service appointments based on customer availability and technician availability. Utilize our scheduling software to ensure optimal service workflow. Client Relationship Management: Build and maintain positive relationships with clients by demonstrating empathy, patience, and a genuine interest in their concerns. Keep track of customer preferences and history to offer personalized service. Resolve Issues and Escalations: Handle customer complaints or concerns professionally and promptly. Collaborate with the service team and leadership team to find effective solutions and ensure customer satisfaction. Service Knowledge: Stay updated on the latest service recalls and upgrade technologies to provide accurate and up-to-date information to clients. Be aware of specials and coupons that are available for the customer to utilize. Documentation and Record Keeping: Maintain accurate records of customer interactions, including service requests, feedback, and appointment details. Input relevant data into our CRM system. Collaboration: Work closely with the service advisors and other departments to coordinate service requests and ensure a seamless customer experience. Qualifications: |
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