Implementation Manager I - Alpharetta Georgia

Company: OnSolve
Location: Alpharetta, Georgia
Posted On: 04/25/2024

Job Summary

Work hours (8 am-5 pmEST)

Build strong client relationships while facilitating the Implementation of OnSolve products. Manage them through the implementation process and rollout of OnSolve's products and features. Responsible for supporting customer's long-term satisfaction and retention.

Responsibilities

• Set proper expectations with clients and escalate appropriately with a sense of urgency, as needed.
• Act as the first-line touch point for customers during the implementation of OnSolve's product packages.
• Understand customer's use cases, goals, and success criteria. Provide recommendations and guidance throughout the implementation to attain the goals and success criteria.
• Has a reasonable understanding of data import methods. Assist clients in importing contact data and processing to maintain the data.
• Initiate and schedule customer training.
• Provides a successful handoff from implementation to support.
• Use of collaboration tools.
• Customer-centric focused with a sense of urgency.
• A high level of organization is needed. Ability to self-organize, strategically plan, multitask when necessary, pay attention to details, and prioritize.
• Collaborate, communicate effectively, and share appropriate information with customers, within the department, and across OnSolve. This requires strong listening, verbal, written, and interpersonal skills, judgment, patience, courtesy, and positive demeanor.
• Other duties as assigned. Qualifications
  • Associate's Degree from an accredited college and/or university, or equivalent work experience.
  • Minimum of 2 years experience in a role requiring relationship building.
  • Ability to acquire an understanding of multiple product offerings.
  • Strong written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Previous daily customer engagement experience via phone.
  • Strong organizational and interpersonal skills.
  • Microsoft Suite: (Word, Excel, PowerPoint).
  • Collaboration: SharePoint and Atlassian Confluence.
  • Client Relationship Management: SalesForce, FinancialForce. Preferred Qualifications
    • Experience in client implementations.
    • Ticketing: Atlassian JIRA.
    • Diagraming/Visualization: Visio, Snag-it.
    • Data management methods: CSV, XML, API (SOAP, REST).
    • TRM Experience. Travel
      • Minimal travel - less than 10% travel.
        
        The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
        
        Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
        
        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) More...

            

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