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Service Engineer Specialist - Duluth Georgia
Company: Honeywell Location: Duluth, Georgia
Posted On: 04/25/2024
The future is what you make it. - When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. - That means changing the way we fly, fueling jets in an eco-friendly way, manufacturing products used every day, keeping buildings smart and safe and even making it possible to breathe on Mars. - Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries. - Are you ready to help us make the future? We are seeking an -Advanced Field Service Engineer located in the Southeast Georgia area. As an Advanced Field Service Engineer, you will perform maintenance, audits, configuration, programming, installation/commissioning, upgrades, and migration of complex/advanced Honeywell Distributed Control Systems (EXPERION PKS, TPS/TDC300). Key Responsibilities - Periodic communication with customers regarding technical and administrative DCS issues.
- Provide customer support on Honeywell Control Systems and serve as customer contact for service-related issues/inquiries.
- Configure, maintain, and troubleshoot Honeywell hardware, networks, and software including Experion PKS, LCN, and TPS.
- Upgrade TPN and Experion software from one software release to another software release on the live control system without causing any interruption to the customer's industrial process.
- Migrate Legacy Honeywell control systems to Honeywell's new technology offering.
- Develop the skills and talents of other engineers through guidance and on-the-job supervision.
- Understand customer key processes and economic drivers and translate those into business opportunities, providing timely research and recommendations.
- Assist Sales during sales pursuits.
- Be the face of Honeywell to end-users, and competitors.
- Learn end-to-end product/solution development and delivery/execution of Honeywell products and solutions.
- Use technical expertise of complex Honeywell solutions/product offerings to enhance customer experience.
- Actively interface with customers at all levels. Ensure customer satisfaction through oral and written communication.
- Publish reporting to customers including service reports and monthly performance reports.
- Provide occasional vacation coverage and 7 X 24 emergency support to customers and other Field Service Engineers.
You Must Have - Bachelor's degree in a technical/Engineering discipline.
- 5+ years of related Field Service Engineering work experience.
- Valid Driver's License
We value: - The ideal candidate will possess knowledge and skills with Honeywell DCS and networks: Experion PKS hardware & software, in addition to TDC2/3000, FTE, TPS, LCN, UCN, Hiway, various system architecture, operations, and Process Controls.
- A strong commitment to safety and a safe working environment.
- Self-motivated, ability to meet deadlines and work under pressure, work independently and as part of a team.
- Effective communication (verbal and written) and interpersonal skills, along with proven ability to interact professionally with peers and customers.
- Project a positive attitude focused on meeting and exceeding Honeywell's and customer expectations.
- Knowledge and skills with servers\PCs, IP Networking technologies (switch, router, firewall, etc).
- Fundamental knowledge of 3rd Party technologies and software.
- Project Management experience (budget control, schedules, resource allocation, reporting)
- Previous technical Field Service and customer service experience
- Good written and oral communication, and presentation skills
- Advanced Degree
- Ability to travel > 50%
- Be able to work effectively both individually and with a group without the need for direct supervision.
- Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems.
- Capable of writing, reviewing, and/or editing various types of technical reports
- Able to conduct formal meetings with customer management personnel.
- Willing to develop extensive product knowledge in formal and on-the-job training environments, working with the latest Honeywell technology.
- Proficient with Microsoft Office applications (DB, SQL, scripting)
Additional Information |
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