CSR I - Call Center - Dallas Georgia

Company: Nitelines USA, Inc
Location: Dallas, Georgia
Posted On: 04/25/2024

CSR I - Call Center

• The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers. Applicants must possess a high school diploma/GED -AND -six months of experience handling customer questions, complaints, and/or providing information. Duties include, but are not limited to:
  • Responding to customer requests
  • Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized
  • Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions Preferred:
    • 1 year of contact center experience
    • Proficiency with software applications to include Microsoft Word, Excel, and Outlook More...

          

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