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Software Implementation Specialist - Atlanta Georgia
Company: Taylor Corporation Location: Atlanta, Georgia
Posted On: 04/25/2024
Let Us Power Your PotentialTaylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.Ready to reach your potential? It's time to look at Taylor.Your Opportunity: Taylor Healthcare, a division of Taylor Corporation, is seeking a Software Support / Implementation Specialist to join their team! In this role, you will be responsible for integrating software and assisting external and internal customers on resolving software issues/problems. You will also be responsible for implementations, software support, services, and customer satisfaction.Your Shift: - Monday - Friday from 8:00a to 5:00p or 9:00a to 6:00p, with rotating 24x7 after-hours, on-call responsibilities.Your Responsibilities:
- Implement technical software systems, and solutions into on premises and cloud-based environments.Work with Project Managers or independently.
- Evaluate client needs, provide support, and develop configurations that support business processes.
- Assist, respond to customers and provide support on software. Log and update information in a call tracking system.
- Use knowledge of software, hardware, network, and cloud systems to help support internal and external customers.
- Support, plan, execute and deliver on problem resolution, Implementation plans, tests and troubleshooting system setups.
- Provide training, documentation and support of end users or customers. Tier 1 and 2 support for internal and external customers.
- Adjust to new support and business opportunities.
- Occasional travel may be needed.You Must Have:
- Associates/Bachelor's degree or Technical Certification in IT, Computer Science, related field and /or additional years of experience.
- 4+ years of experience in systems management, support, software integration (application focused).
- Experience integrating, supporting, configuring complex software in on-premises, remote and cloud-based environments.
- Established knowledge of commonly used concepts, practices, and procedures within Software Integration and Support environments.
- Experience supporting end users in a Client Services or Field Service role.
- Capabilities in SQL scripting.
- Proven ability to multitask and prioritize.
- An understanding of basic functions for an ITSM or CRM systems (Call center tracking software usage)
- Strong documentation skills and attention to detail with the ability to create, edit, and refine technical documents.
- US Citizenship and ability to pass government background check, including fingerprinting.We Would Prefer:
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