Desktop Support Specialist (Tier 2) - Alpharetta Georgia

Company: Akkodis
Location: Alpharetta, Georgia
Posted On: 04/23/2024

Akkodis is partnering with one of the leading HVAC service providers to hire a Desktop Support Specialist (Tier 2). Responsibilities include handling first and second-level support of service requests related to all technology including but not limited to workstations, mobile devices, servers, printers, and networks, along with vendor-specific hardware and software.What you'll do:

• Maintain notification systems to respond to and triage incoming first and second-level incident support issues, and escalate to advanced IT support, as needed.
• Provide desktop support, infrastructure support of LAN/WAN, and wireless network systems for onsite end-users, other offices, and remote end-users.
• Create and modify support documentation to improve processes and procedures.What you'll bring:
  • 2 years of experience working in a Windows environment.
  • 2 years of experience in provisioning and de-provisioning Active Directory, and O365.
  • Excellent written and verbal communication skills, including the ability to explain technical details to non-technical end-users.
  • Experience in creating and modifying support documentation to improve processes and procedures.C2C or Sponsorship is not available for this role.Equal Opportunity Employer/Veterans/DisabledBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records. More...

        

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