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TECH SUPPORT ANALYST II - Thomasville Georgia
Company: Archbold Medical Center
Location: Thomasville, Georgia
Posted On: 04/19/2024
Tech Support Analyst II - Desktop Support
Description:
Troubleshoot, analyze and resolve desktop computer and printer problems; corrects and reports any anomalies
Use diagnostic software and technical troubleshooting processes; work with network staff to resolve problems as required
Able to manage PCs and laptops: install, configure and provide support for desktops, laptops, printers and peripherals; provide user training as required
Able to provide software and hardware upgrades to ensure efficient system operations for users
Research and install new software on workstations as needed; add/configure new users and troubleshoot mailbox problems
Ability to support miscellaneous equipment, such as audio-visual equipment, cellphone, and mobile communication devices
Assist in training users in the use of computer equipment
Able to keep an accurate inventory of equipment in use; update inventory as necessary and verify equipment slated for disposal. Assists in managing stock room and parts inventory
Be able to Install, relocate, and perform operational checks on computer equipment
Able to maintain awareness of advances in computer technology
Ability to assist with Accounts Management
Able to function as Service Desk support personnel as needed
Be able to functions as next level support for TSA-I
Able to assist with developing desktop images and triage of basic clinical and business applications
Will perform related work as required
Education/Experience:
High School Diploma
BAA, AA, or Technical Diploma preferred
Minimum 1 year work experience with desktop support and a CompTIA A+ certification
OR
Minimum 3 years' work experience and must obtain CompTIA A+ certification within 1 year of employment
Perks/Benefits:
(for eligible employees):
Have optimal opportunity for career growth within our growing organization
Medical / Dental
Retirement Plan
PTO and paid life insurance
What Sets Us Apart
Archbold Medical Center is a four-hospital, four-nursing home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla.
For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.
You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.
What we offer:
We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.
We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.
Below are a few of the benefits Archbold Medical Center offers to employees:
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