Guest Service Expert- St. Regis - Longboat Key Florida

Company: Marriott International, Inc
Location: Longboat Key, Florida
Posted On: 02/28/2026

Marriott International seeks a dedicated and customer-oriented professional for the role of Guest Service Expert at the prestigious St. Regis. The candidate will deliver exceptional service standards, uphold the brand’s heritage and exceed guest expectations in maintaining high-quality hospitality, as befits our global presence in over 8,000 properties across 139 countries. This role is pivotal in creating memorable experiences through a commitment to luxury and attentiveness. Welcome guests in a polite, friendly manner, and offer consistent, timely, and personalized service Coordinate and manage guests' dining experience and resolve any issues with diplomacy and tact Maintain thorough knowledge of menus, beverage programs, and all hotel services Ensure compliance with all food and beverage regulations, quality assurance, and guest satisfaction goals Collaborate with kitchen and bar staff to ensure timely execution and delivery of orders Process guests’ orders accurately into the POS system and maintain accurate transaction records Handle special requests and dietary needs competently while maintaining guest privacy and satisfaction Participate and assist in controlling costs in the workplace, preventing wastage and misuse of inventory Excellent interpersonal and communication skills Strong organizational skills, able to multitask and manage time efficiently Deep familiarity with hospitality management systems and POS systems Ability to handle pressure and high-volume, fast-paced environments Knowledgeable about food and beverage trends and best practices Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Hospitality certification (e.g., TIPS, ServSafe) preferred Wine and spirit education (e.g., WSET Level 1) beneficial More...

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