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Dev/ops System Support Analyst - Jacksonville Florida
Company: Disability Solutions Location: Jacksonville, Florida
Posted On: 05/03/2024
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 0%Job DescriptionWe are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?About the role: As a Devops System Support Analyst, you'll be working on a cutting edge payments platform and interfacing with client reps providing day to day resolutions to client related issues and enhance their user experience.About the team: Be a part of a Devops support team which is highly motivated and skilled and works day to day on latest technology advancements.What you will be doing: - Provides 24 x 7 on-call support for all assigned production-related systems.
- Work daily with Kubernetes and OpenShift
- Develops and executes scripts, utilities, and associated test plans. Scripts may modify data that is not updateable via user interface.
- May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
- Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
- Analyzes problem, documents, and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
- Maintaining and upgrading existing systems as required
- Designing new computer systems and frameworks
- Troubleshooting technical issues
- Risk mitigation planning
- Collaborating with Business Analysts, Project Leads, and other teams to resolve issues and ensuring solutions are viable and consistent.
- Creating system guidelines and manuals for the organization
- Running training sessions and workshops on system processes
- Conducting regular reviews of systems and generating reports on efficiencies and improvement areas
- Structuring and prioritizing business requirements and communicating plans with stakeholders for review and approval.What you will need:
- Experience with Kubernetes and OpenShift
- General knowledge of financial and/or payment solutions technology.
- Expert negotiation and communication skills.
- The ability to establish and maintain effective working relationships at all levels.
- Experience working in Java and Linux based environmentsAdded bonus if you have:
- Critical thinking ability
- Strong problem-solving capacity
- Project management skills
- Ability to work under pressure and to tight deadlines
- SRE mindsetWhat we offer you:A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
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