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Product Support Representative I - ETL Data Support Analyst (Finance) - Jacksonville Florida
Company: Disability Solutions Location: Jacksonville, Florida
Posted On: 05/03/2024
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?About the role:As a Product Support Representative I - ETL (Extract, Transform, Load) Data Support Analyst (Finance), you will administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.About the team:We are a team that supports an Asset Liability Management software used by various banks and financial institutions. The team consists of problem solvers that take technical issues and work with the client and internal stakeholders to resolve issues encountered by clients.What you will be doing:We are looking for an ETL Data Analyst to provide technical support to our clients for our ETL software solution called BancWare Data Integration. This position is ideal for someone enjoys data transformation and is interested in Fintech. You will help provide ongoing support to functional resources to help triage client issues. You will also serve as a point of escalation for troubleshooting and resolution of technical issues. - Responds to situations as first-line product support to isolate or fix problems in software.
- Involved in customer installation and training. Provides support to customer/users where the issue is technical in nature.
- Work on small CX projects independently or have ownership of project execution when multiple staff members are working on the project.
- Coordinate queue management and resolution times for technical support tickets.
- Liaise with functional support teams to address critical technical support items and assist the team with client triage sessions.
- Collaborate with Prod Ops to track monitoring issues and provide assistance as required to the Ops teams.What you will need:Technical skills: SQL
- Should be able write basic SQL queries
- Should be comfortable with Microsoft SQL Server Management StudioMiscellaneous:
- Good communication skills
- Can work well with remote teams
- This hybrid position is located in Jacksonville, Florida officeSoft skills:
- Pragmatic and capable of solving complex issues
- Ability to understand business needs
- Excellent communication and client-focus
- Push innovative solutions
- Service-oriented, flexible & team player
- Self-motivated, take initiative
- Attention to detail
- Ability to speak Spanish is a plusPreferred Qualifications:
- BS in Finance (Information Technology minor)
- BS in Information Systems
- BS in Business with an Information Technology minor
- BS in Computer Science
- BS in EngineeringAdded bonus if you have:
- Good to have finance Asset Liability Management domain knowledge
- Interested in data ETL
- Interested in Finance and Fintech is a plus
- Other technical skills: Scripting and programming
- Any informal experience a plusWhat we offer you:At FIS, we hire the best. In return, you receive exceptional benefits including:
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