Managed Service Change Analyst Senior - Jacksonville Florida

Company: Disability Solutions
Location: Jacksonville, Florida
Posted On: 05/03/2024

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 5 - 10%Job DescriptionAs the world works and lives faster, FIS is leading the way.-- Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?About the role:As a Managed Service Change Analyst Senior, you'll elicit, analyze, communicate, and validate business/user requirements for processes, policies, and information systems. Translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfil the end-user/business requirements.Perform activities required to maintain a high level of availability and stability for one or more applications including change deployment and certification, application performance, application management and development support.WHAT YOU BRING

• Exposure/Supporting web-based Java application
• Java OOPS
• Should know the basics of JAVA, JavaScript, JSP----
• Understanding of Spring MVC, Struts Frameworks of designing the J2EE Application
• Should be able to understand and debug the code using the IDE----
• Should be able to troubleshoot configuration (Jboss server) issues with deployed applications----
• Should know the basic of the XML (configuration file)
• Should be able to understand and debug on Java/J2EE platform
• Participate in all phases of SDLC lifecycle activities and production rollout
• Ensure compliance to standards and best practices for Release Engineering Standards, development of automated scripts, change management etc.
• Experience in using Agile/Scrum practices and methodologies
• 3+ years of experience.---Plus Experience:
  • Java EJB, JMS,--Angular JS SQL
  • Should be able debug SQL performance related issue
  • Should be able write SQL queries with all types of join and group by
  • Should be comfortable using SQL built in functions
  • Should be able to debug complex SQL scripts, procedures, views and functions.
  • Should be comfortable with Microsoft SQL Server Management Studio Scripting
  • PowerShell Scripting
  • Version Control Comfortable with GIT---Miscellaneous:
    • Good communication skills
    • Good to have finance [Capital Market] domain KnowledgeWhat You Will Be Doing:
      • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
      • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
      • May be involved in customer installation and training. Provides support to customer/users where the issue is highly technical or sophisticated in nature.
      • Review support transition checklists received from implementation.
      • Work on small CX projects independently or have ownership of project execution when multiple staff members are working on the project.
      • Coordinate queue management and resolution times for technical support tickets.
      • Liaise with functional support teams to address technical support items and assist the team with client triage sessions.
      • Collaborate with Prod Ops to track daily load monitoring issues and aid as required to the Ops teams to address load processing issues.
      • Train junior support engineers to help them perform day to day support operations.What we offer you:At FIS, you can learn, grow and make an impact in your career. Our benefits include:----
        • Flexible and creative work environment--
        • Diverse and collaborative atmosphere----
        • Professional and personal development resources--
        • Opportunities to volunteer and support charities--
        • Competitive salary and benefits----FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $71,810.00 - $117,060.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass More...

              

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