|
Customer Service-Property Claims - Tampa Florida
Company: USAA Location: Tampa, Florida
Posted On: 05/03/2024
Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Claims Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program to become a Claims Contact Center Representative includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2 days a week. The actual onsite days will be determined between each employee and their manager.The OpportunityWe are currently seeking dedicated professionals to work in our Tampa office for future claims customer service opportunities in 2024. Work schedules will vary and will include evenings and weekends ending as late as 10PM local time. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for -shift premium pay of 15%. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.As a Claims Contact Center representative, your role is to serve as the first point of contact for Property First Notice of Loss (FNOL) claims. You will focus on creating thorough loss reports, verifying coverage, and setting up appropriate services to proactively move claims forward to the furthest point in the process. -This will also include responding to status inquiries from various parties. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.What you'll do: - Operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction across multiple channels.
- Create loss reports and verify coverage as appropriate and initiate the most effective method of damage assessment to assign for file handling.
- Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.
- Apply strong time and call management skills in assisting members with insurance needs.
- Support workload surges and catastrophe operations during designated catastrophic events.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:
- High School Diploma or GED
- Ability to provide exceptional customer service for our members by communicating clearly and professionally
- Ability to prioritize and multi-task while navigating through multiple business applications in a fast-paced team environment
- Successful completion of a job-related assessment is requiredWhat sets you apart:
|
|