Bilingual (Eng/Sp) Sales & Service Assistant Manager - Tampa Florida

Company: TAMPA BAY FEDERAL CREDIT UNION.
Location: Tampa, Florida
Posted On: 05/03/2024

As a Bilingual Sales & Service Assistant Manager you role is responsible for, Sales (Sales coaching, sales development); Member Satisfaction (branch operations, referral management, front desk facilitation, process improvement); Team Development (leadership, training, growth, coaching); Organizational Image (maintenance, equipment, supplies; associate image and ownership); Compliance (procedures, policies, associate education, government regulations, loss preventionBilingual Sales & Service Assistant Manager Job Responsibilities:Sales: Makes decisions in the best interest of the member and the credit union to ensure member satisfaction. Utilizes skills training & experience to increase member relationships through coaching of branch staff. Provides product and service information to members in helpful, professional manner in an effort to create member value and increase CU share of wallet.Communicates branch stats, audits, productivity and goals on an ongoing basis - facilitates meetings & trainings to achieve branch goals. Uses experience to provide associate support (education, performance reviews, member concerns, etc.) through leadership, shadowing, coaching, feedback, development, recognition and encouragement. Performs dialogs, review of goals, and assessments with branch staff. Fosters an environment of process improvement; encourages creative thinking and innovative solutions. Operations:Assists the Sales and Service Manager with day-to-day operations of the branch. Limits losses through associate education and monitoring adherence to established operating and security policies/procedures; compliance guidelines and government regulations - Responsible for branch compliance self-assessments. Assists with new hire, operational, and procedural training.Accountable for keys and combos being evenly distributed and documented to branch staff. Responsible for maintaining and testing the branch alarm system. Works with Digital Services to ensure branch ATM's/ITM's are operational for members.Responsible for coordinating IT and facility issues for branch with the respective departments. Prepares a branch schedule that is conducive to member needs and actively monitors trends and volumes to adjust scheduling as needed. Helps prepare vacation calendar for team. Responsible for ADP processing of branch staff.Assists members by filling in as Personal Banker and/or at front desk as needed. Bilingual Sales & Service Assistant Manager Experience:Two to Five years of similar or related experience, including time spent in preparatory positionsBilingual (English & Spanish) required Bilingual Sales & Service Assistant Manager Education:Two year degree preferredCertification and two years related operations experience of 4 years financial Operations experience.Strong sales, service, and leadership skills Bilingual Sales & Service Assistant Manager Schedule:Tuesday through Saturday Great Benefits Package! PIa86b95142159-25660-34365894 More...

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