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IT Field Support Specialist - Tampa Florida
Company: PoolCorp Location: Tampa, Florida
Posted On: 04/28/2024
Location: Pinch A Penny - 15400 62nd Street N, Clearwater, FL 33760 *Remote from Texas, Arizona or Florida You want Benefits? You've got it! Our generous benefits package includes: - Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
- 401 (k) with generous company match
- Eligible for Paid Time Off and 8 paid holidays (NOTE: PTO increases with tenure!)
- 100% employer paid Life Insurance and Long-Term Disability Insurance
- Paid Parental Leave
- Fully Funded Tuition Education Programs
- Employee Stock Purchase Plan
- Excellent career advancement and training opportunities to support your career growth
- Employee Discounts and much more! What to Expect? Requires a technical individual who can provide exceptional I.T. support to our growing franchise chain. Our technicians travel all over the Southeast region performing hardware installs, new store builds, service calls, and on-site training. This is a great opportunity for anyone looking to join a dynamic I.T. team and use a variety of technologies and techniques to support our growing brand. This position reports to the IT Retail Support Manager. On a daily basis our IT Field Support Specialist:
- Available to work weekends
- Provide customer service and technical support to over 260 franchise locations
- Provide remote desktop support for Windows 10, off-the-shelf, and proprietary software
- Troubleshoot hardware, software, printing, and network issues
- Setup Local Area Networks and VPN connections
- Monitor VPN connections, and internet up time
- Act as a customer liaison for HP, Internet Service Providers, and Credit Card Processors
- Image computers using imaging software
- Travel on-site for hardware installations, break fix, and new store build outs
- Travel on-site to train users on off-the-shelf, and proprietary software
- Terminate and test CAT5 network cable
- Conform to Pinch A Penny installation standards and quality control. What You Will Need:
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