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Technical Systems Engineer - Boca Raton Florida
Company: Cisco Location: Boca Raton, Florida
Posted On: 04/23/2024
Who We Are: We are the North America Communication PaaS (CPAAS) Infrastructure team. We build and maintain the systems that handle the delivery and receipt of 55 million SMS, MMS, RCS, and other types of messages every day. We deploy and maintain systems in our data centers, and in the AWS and Azure clouds. What You'll Do: The Technical Systems Engineer is responsible for operational tasks' intake from other Technology and Business groups, assisting the team's project workload, and systems maintenance activities. You will be responsible for Cisco's systems and will be fixing problems and advancing issues to the appropriate teams. You will assist with designing and building solutions to improve Cisco's operational awareness. You will create, update and organize user documentation & knowledge base. You will be available for support of highly available systems on a rotational basis and act as the technical contact for NOC and Systems Team. You will monitor ticket queues for change control, incidents, and requests. You will architect and develop tools & processes to ensure accurate active monitoring and correlation of historical performance and alert data of all devices, services, and processes. You will define and voice support for industry standards for monitoring and performance testing of Cisco's products. You will be able to travel for IT Infrastructure installation and maintenance. Who You'll Work With: You will collaborate within an agile development team who develops and delivers premier software across a distributed team. You will work with an exciting team that is committed to helping you grow and succeed. You will work every day with our own team members, and frequently with peers around the globe. We work hard, have fun, and are making a big difference at Cisco. Who You Are An in-depth understanding of cloud architecture, services, and security models across various cloud providers (AWS, Azure, GCP, etc.) with leading security policies for cloud environments. You possess extensive knowledge and hands on experience with Cloud, Data Center Networking, and virtualization technologies. Proficiency in network security concepts, protocols, and technologies to secure data flows within multi-cloud environments, firewall configurations, and standard processes for securing network traffic. The ideal candidate demonstrates a proficiency and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. Basic Qualifications: - 3-5 years of experience with Linux
- 1+ years of Infrastructure as code experience using Ansible and Terraform
- 2+ years of experience with TCP/IP stack, HTTP, POP, IMAP, SMTP protocols, applications such as Apache/Nginx web servers and proxies or problem solving tools like Wireshark
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