Specialist, Technical Support - Boca Raton Florida

Company: Canon U.S.A., Inc.
Location: Boca Raton, Florida
Posted On: 04/18/2024

Specialist, Technical Support



Location

US-FL-Boca Raton - US-IL-Itasca


Company

Canon Solutions America, Inc.




Requisition ID

31784



Category

Product Support



Position Type

Full-Time






































About the Role









Provides comprehensive technical support to all other technical positions within the division. Accountable for developing, administrating, and presenting comprehensive technical training to both field and in-house service employees on all existing and future contracted products sold by Canon Solutions America. This includes all Canon digital and Multi-functional products as well as any third party identified products (i.e. HP, Fiery, etc.). Actively participates in the Technical Help Desk operations within the department.













Your Impact









- Perform in-house training sessions and technical/non-technical workshops as directed.
- Provides comprehensive technical phone support for all field service staff, internal and external customers as required.
- Researches, resolves, and documents unusual technical problems or difficulties through the use of Oracle and Canon Solutions America current helpdesk software, and Canon On-line tools (ie: eSupport,Navi, etc.).
- Distributes and/or updates technical information and publications to technical staff. As required, performs supplemental meetings to clarify pertinent issues.
- Maintains and ensure all technical reference material (i.e. Tech Pubs, FYIs, SMBs, etc.) is current, in an appropriate manner whereas to facilitate quick and easy access.
- Occasionally performs site visits to determine and/or resolve complex technical problems.
- Evaluates and provides comprehensive reporting on both new and existing product performance and provide recommendations on any specialized training requirements, required manufacturer updates/modifications, or other necessary steps as required.
- Participates and contributes in the Canon Solutions America Technical Information Sessions. This direct involvement will provide the technical group with the latest technical information available on Canon products and future direction.
- Maintains established training inventory, class materials, and supplies to ensure the effectiveness and productivity of all training sessions.
- Communicates on all levels regarding the solution of technical difficulties both within Canon Solutions America and Canon USA.













About You: The Skills & Expertise You Bring









Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
- Degree in Electronics or equivalent training in Military/Trade School.
- Technician demonstration experience.
- Technical proficiency within the company or the imaging industry.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
-Microsoft Certified Professional (MCP).
-Canon Technical Training Course Certifications for products related to the IR /IRC/IP/CLC product line.













Company Overview









About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA













Posting Tags









#pm20 #LI-SH4 #LI-HYBRID














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