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Senior Social Worker/Case Manager - Wilmington Delaware
Company: State of Delaware Location: Wilmington, Delaware
Posted On: 05/04/2024
Introduction Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today! Summary Statement This position provides direct client service by answering calls and responding to inquiries sent to the Customer Relations Unit. The role of the Customer Relations Unit is to provide accurate and timely assistance to customers who have questions, problems, issues and concerns regarding the policies and procedures of the Division of Social Services and the Division of Medicaid and Medical Assistance. The Customer Relations Unit provides information and assistance to DSS and DMMA customers, clients, staff and outside stakeholders inquiring about services and benefits. Senior Social Workers will be responsive to the diverse needs of vulnerable and low-income residents by sharing information in addition to providing timely and accurate benefits that improve nutrition and health as well as supplement basic financial needs. Essential Functions Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. |
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