Senior Specialty Solutions Engineer - ServiceNow - Washington DC

Company: Medium
Location: Washington, DC
Posted On: 05/06/2025

Job DescriptionAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.This role involves partnering with sales, delivery, and solution engineering teams to achieve customer success through thought leadership and awareness. It requires a consultative approach to discover and map business outcome-driven solutions, demonstrate and prototype platform capabilities, and identify requirements for innovative application prototypes. The Senior ServiceNow Solutions Engineer will also support the technical salesforce and advise prospective customers during pre-sales discussions.Responsibilities

• Drive innovative business solutions and digital transformation with our customers.
• Consult with customers and prospects to understand their needs and pain points, and evangelize the business value of the ServiceNow platform.
• Architect solutions on the ServiceNow platform independently and collaboratively.
• Demonstrate the ServiceNow platform live to customers and prospects, highlighting features and functionality.
• Conduct business process and technical workshops, including enablement sessions.
• Engage with the ServiceNow community as a thought leader.
• Translate business challenges into requirements and deliverables through interaction with customers, sales, and delivery teams.
• Develop documentation, pricing, and statements of work for customers.
• Learn about other technologies that may integrate with ServiceNow to produce holistic outcomes.
• Maintain and obtain pre-sales ServiceNow certifications for various product lines.Qualifications
  • Minimum of 3 years experience as a solution/sales engineer or consultant for a software company.
  • Strong functional knowledge of the ServiceNow platform across multiple modules.
  • ITIL Foundations v3 or higher certification and/or working knowledge of ITIL concepts.
  • Experience with Agile/Scrum methodology.
  • Problem-solving passion for solution selling.
  • Knowledge of web development, mobile app development, business modeling, database concepts, and project management, preferably with Agile methodologies.
  • Excellent oral, written, and presentation skills.
  • Deep insight into technical architectures, IT products, and positioning.
  • ServiceNow certifications and accreditations are highly desirable.
  • Experience with other SaaS platforms like Tanium, Atlassian, Big Panda, Splunk, Data Dog, Logic Monitor, etc., is a plus.
  • Understanding of JavaScript, HTML, and libraries/frameworks like AngularJS, jQuery, Bootstrap is a plus.
  • Experience with monitoring solutions, IoT, machine learning, and emerging technologies is a plus.
  • Understanding of web services such as SOAP, REST, WSDL, XML is a plus.
  • College degree or equivalent experience in Software Engineering, Computer Sciences, or related fields.Compensation: $180,000 - $250,000 annually, reflecting On-Target Earnings (OTE), including base salary and potential bonuses. The actual OTE may vary based on experience, qualifications, and location.
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