Order Management Coordinator- Strategic Accounts - Washington DC

Company: Valid8 Financial, Inc.
Location: Washington, DC
Posted On: 05/04/2025

The Order Management Coordinator is responsible for managing and overseeing the entire order cycle, ensuring efficiency and timely processing of orders. This role is a vital link between customers, sales teams, and operations departments, coordinating order details, shipment schedules, and delivery processes.A coordinator in Order Management plays a critical role in ensuring that Precor's order processing, tracking, and delivery systems run smoothly. This position requires a blend of customer service, logistics, and administrative skills. This position will support Eastern US operations and reports to the Supervisor, Customer Service & Support.Although this role is remote, candidates must be able to work 8am-5pm Pacific time.Responsibilities

• Process customer orders accurately and efficiently, from order entry through to delivery. Ensure all orders comply with company policies and customer requirements.
• Act as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules.
• Assist in managing inventory databases and updating product information as needed.
• Work closely with operations and warehouse teams to schedule shipments, select appropriate shipping methods, and ensure timely delivery.
• Manage shipping documentation and compliance with shipping regulations.
• Address and resolve any issues that arise throughout the order process, including delays, product shortages, or shipping errors. Work proactively to prevent order-related issues.
• Prepare regular reports on order status, inventory levels, and shipping efficiency.
• Analyze data to identify trends, areas for improvement, and opportunities for cost savings.
• Cross-functional partner with sales, finance, and production teams to ensure alignment of order fulfillment, invoicing, and customer requirements.Qualifications
  • Previous experience in order management, customer service, or logistics.
  • Strong organizational multitasking skills, with the ability to manage multiple priorities.
  • Excellent communication and interpersonal skills, capable of working effectively with customers, team members, and external partners.Preferred Qualifications
    • Bachelor's Degree emphasis in Business Administration, Logistics, or a related field.
    • Proficiency in order management (SAP).Pay Range: $23.00 to $27.00The pay range represents the low and high end of the anticipated pay range for this position based at our Woodinville, WA headquarters. The actual pay offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our pay is just one component of Precor's total rewards strategy that also includes region-specific health and welfare benefits.As an organization, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, we offer robust and comprehensive benefits including:
      • Medical, dental and vision insurance.
      • Generous paid time off policy.
      • Short-term and long-term disability.
      • Access to Employee Assistance Program; including access to mental health services.
      • Pet insurance and so much more!About PrecorPrecor is known for developing and manufacturing the most innovative and reliable commercial fitness equipment on the market. With over 40 years of empowering exercisers, trainers, business owners, and operators alike we take pride in offering world-class fitness solutions across over 13,000 facilities and 100+ countries. We sweat every detail to bring best-in-class product solutions into commercial facilities, meeting exercisers wherever they are: at work, at school, in the gym, or on the road.Precor is an equal opportunity employer and committed to creating an inclusive environment for all our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Apply for this jobFirst nameLast nameEmail addressLocationPhone numberResume Attach resumeAttach another file Attach fileAre you authorized to work in the United States?Will you now or in the future require sponsorship for employment visa status (e.g. H-1B status)?How did you hear about this role?We invite you to complete the optional self-identification questions below used for compliance with government regulations and record-keeping guidelines. Any self-identification information provided will not be considered in the selection process.If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
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