Vice President of Implementation Washington, D.C. - Washington DC

Company: Opexustech
Location: Washington, DC
Posted On: 04/26/2024

The Implementation team ensures OPEXUS customers are successfully configured and onboarded. The VP of Implementation leads multiple software implementation teams across simultaneous customer engagements and is responsible for building and maintaining a team having the right mix of skill sets to meet our growing needs. This role reports to the Chief Customer Officer and oversees all aspects of the software implementation and onboarding process, including resource management, project management, software configuration, risk management, continuous improvement, KPI accountability and customer satisfaction based on the quality of the implementation service delivered.Roles & Responsibilities:

Transform service delivery operations to be predictable, scalable and aligned with COTS application inclusions through process development, contractual compliance and behavioral changeManage resource allocation by establishing a skills matrix of team members and then ensuring that each personhas workloads aligned with operational targetsmanaged to a functional budget for all areas of ownershipCultivate positive and productive cross-functional collaboration to ensure alignment and growth with Sales, Product Management, Customer Success and other key partners Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team - coach, mentor and develop team members to promote retention and identify new talentRelentlessly manage with metrics and make data-driven decisions and improvements, and provide insights toinform leadership and board on implementation KPIs and contextInstrument tools and capabilities to advance operations, including project management, customer satisfaction feedback and customer journey trackingProvide coaching and performance feedback through one-on-one meetings, staff meetings and other communication as appropriateKeep abreast of industry trends and best practices, market data and new product rolloutsLive OPEXUS core values, team norms and foster an inclusive culture by promoting diversity of thought internally and externally, while modeling smart and healthy leadership practicesMentor new and junior employees to cultivate employee experience and growth opportunitiesRequired Skills and Experience:
4-year degree,7+ years of progressiveimplementation/SaaS professional services delivery, including direct supervisory experiencerequiredDeep understanding of delivery formats, KPIs andindustry best practicesKnowledge of SaaS technology practices, private equity experience strongly preferredProven and demonstratedleadership skills, dedicated team resource, and company culture championMust commit to a hybrid-office setting and be in the office a minimum of two days per weekExperience using industry-standard and company-specific metrics, project-management systems and financial systems to provide accountability and transparencyAbility to develop, maintain, and strengthen relationships with stakeholders at all levelsCan plan strategic initiatives and execute tactics while following set timelineAbout OPEXUSGet government unstuck with OPEXUS. We believe the professionals who keep democracy running expect and deserve exceptional technology experiences. With more than 30 years of experience supporting public institutions, OPEXUS is the leader in FedRAMP-certified government process management software, bringing operational excellence to governments' middle office so agencies can focus on the critical work of mission delivery.Our customers and employees share the desire to make a positive impact on society and leave a legacy. Our location in the heart of Washington, D.C. enables our team to work hand-in-hand with our customer community to deliver built-for-government software applications that users love.If you are a talented, entrepreneurial candidate with an interest in driving growth, then we want to talk with you. We offer countless opportunities for our employees to stretch and take on new challenges in their careers.OPEXUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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