Process Improvement Chief - Washington DC

Company: Office of the Secretary of Health and Human Servic
Location: Washington, DC
Posted On: 04/25/2024

Summary This position is located in the Department of Health and Human Services, Assistant Secretary for Administration, headquartered in Washington, District of Columbia. NOTE: This announcement is open for five days or until the first 50 applications have been received. This announcement will be removed from USAJOBS at midnight, the day the set number of applications has been received or on the specified closing date, whichever comes first. Responsibilities WHAT YOU'LL BE DOING DAY TO DAY As a Process Improvement Chief, you will use your knowledge of and experience with the Assistant Secretary for Administration, Office of Human Resources to optimize business results and customer experience by: Serving as a Continuous Process Improvement (CPI)/Lean Six Sigma (LSS) specialist. Providing project leadership and technical support in the creation, management, and sustainment of a methodical approach and robust business analytics/metrics program to increase quality and performance throughout all ASA business areas in support of the HHS Strategic Plan. Advising management officials in the decision-making process with the goal of optimizing scarce resources given the demands of meeting customer requirements, reducing rework, determining operational capacity, and measurably increasing quality. Establishing and implementing metrics/business analytics to support ongoing CPI efforts within and across ASA, and more broadly as requested in support of HHS and other federal agencies. Managing the implementation of the CPI, LSS and business analytics program processes and activities, and responsible for implementation planning, management of all Plans of Action and Milestones, justification of funding requirements. Establishing policy and providing procedures to plan, coordinate, approve, and implement CPI, LSS and business analytics program changes to support achievement of the ASA and HHS mission, needs, goals, and objectives. Managing and administering one or more program(s) on behalf of the Office of Business Management and Transformation Director, with delegated responsibility/authority/accountability for the development and oversight of the program(s). Requirements Conditions of Employment Qualifications WHAT WE ARE LOOKING FOR Minimum Qualifications: You must have one year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-14 grade level in the Federal service performing ALL of the following: 1) Identifying and analyzing issues, problems, and challenges facing an organization and formulating possible courses of action for process improvement. 2) Providing statistical analysis reports, data, and/or recommended strategies for upper leadership consideration. 3) Negotiating and collaborating with managers and/or staff on process improvement strategies to improve program efficiency. Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. OPM Qualification General Policies Website Education Additional Information THINGS YOU NEED TO KNOW Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine. Incentives may be authorized; however, this is contingent upon multiple factors, including funds availability. If authorized, certain incentives may require you to sign a service agreement to remain in the Federal government for a period of up to 3 years. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Incentives may include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc. Bargaining Unit Position: No Research position: No Drug Screening Required: No Special Hiring Authorities for Veterans - https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/ Special Hiring Authorities for Military Spouses - https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/military-spouses/ People With Disabilities (Schedule A) - https://help.usajobs.gov/index.php/Individuals_with_Disabilities Career Transition Assistance Program/Interagency Career Transition Assistance Program (CTAP/ICTAP): For information on how to apply as an CTAP/ICTAP eligible see http://opm.gov/rif/employee_guides/career_transition.asp#ictap. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position. Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office. More...

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