Help Desk Technician (5071) with Security Clearance - Washington DC

Company: MetroStar Systems Inc.
Location: Washington, DC
Posted On: 04/19/2024

As Help Desk Technician, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customerYou will be the front line of defense for all IT related issues and supportWe know that you can't have great technology services without amazing peopleAt MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teamsBecause we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our peopleValue for our customersIf you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! What you'll do:--- Receives, documents, triages, escalates, and responds to all customer requests within an acceptable timeframe, as defined by the current Service Levels(Tier 1 and 2 support).--- Properly documents, prioritizes, and escalates, utilizing the Help Desk ticketing system, all reported problems together with the appropriate resolution required for solving each problem.--- Works with outside vendors, as appropriate, to coordinate procurement and repair of personal computer equipment and printing technologies.--- Provides communication to appropriate departments and groups regarding system alerts or outages, planned upgrades, restoration activities, and technology asset management.--- Performs laptop/tablet/desktop support, including configuration of software/hardware, troubleshooting/repair of software/hardware issues, and support of desktop initiatives and projects, as necessary.--- Maintains the technical competency and proficiency required for answering most common questions submitted to the Help DeskProvides support for line-of-business applications, Windows applications, as well as common printing & network issues.--- Participates in Infrastructure Team meetings, as required, and meets with appropriate Technology managers regularly to discuss activities, solutions, and recommendations for improvementWhat you'll need to succeed:--- You have an active Top-Secret clearance--- You are available for the following shifts 12pm to 10pm - Wednesday- Saturday ON SITE in Washington, DC--- You have 3 to 5 years of general IT experience, including 2+ years of experience working in a Windows environment.--- You have hands-on experience as a Service Technician providing Tier 1 and Tier 2--- You like to solve problems, using excellent analytical and problem-solving skills--- You enjoy working with diverse technologies and systems--- You have exemplary telephone skills--- You are passionate about providing the best customer service possible--- You can write detailed and accurate logs of all user contact by entering calls into a Service Desk Automated Tool (ServiceNow)--- You serve as a user liaison covering basic computer system end-user operations, including but not limited to system sign-on; Active Directory maintenance and Exchange; Microsoft Office programs, including Outlook; PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android); Client PC connectivity - ethernet, TCP/IP and VPN; and, File server knowledge--- You have experience supporting mobile devices, provisioning, and managing through Mobile Device Management (MDM) software Like we said, we are big fans of our peopleThat's why we offer a generous benefits package, professional growth, and valuable time to rechargeLearn more about our company culture code and benefits Plus, check out our accoladesDon't meet every single requirement? Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualificationAt MetroStar we are dedicated to building a diverse, inclusive, and authentic culture , so, if you're excited about this role, but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to go ahead and applyWe pride ourselves on making great matches, and you may be the perfect match for this role or another one we haveBest of luck! - The MetroStar People & Culture Team What we want you to know: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hireMetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran statusThe statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classifiedFurthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar SystemsNot ready to apply now? Sign up to join our newsletter here " EEO IS THE LAW MetroStar Systems, LLC (MetroStar) invites any employee and/or applicant to review the Company's Affirmative Action PlanThis plan is available for inspection upon request by emailing ." More...

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