Field Service Engineer - Washington DC

Company: Service Express
Location: Washington, DC
Posted On: 04/18/2024

If you're...driven by helping others,energized by solving challenging problems,passionate about working hands-on with computer hardware,and motivated by working in collaborative team atmospheresYou may be interested in the Field Service Engineer position that we have available! It's an opportunity to join a team that meets the 24/7 data center needs of local customers with a focus on delivering exceptional service with each interaction. This position will require driving to different customer sites for assigned service calls throughout the Washington DC area. When participating in the on-call rotation, our field service technicians may have to drive to any one of these locations at any time of the day or night. You will use your own vehicle and be reimbursed for travel expenses. Additionally, you will be expected to participate in periodic training and at times travel out of state.Here's what this position is all about:Maintain and repair data center hardware equipment (primarily mid to high-end servers and other storage devices) of assigned accountsUnderstand and deliver on response time, follow up, and resolution commitments to customers and teammates in order to build trust and ensure loyaltyEngage Purchasing department for parts inventory, Technical Support partners for escalation process, and local Sales team to help exceed customer expectationsComplete ongoing training in order to develop and/or maintain technical acumenWhat will help you be successful in this position:Strong troubleshooting skills with at least a basic knowledge of computer hardwareOn-call availability for 24x7 customer needs as part of a scheduled rotation throughout the service teamGeneral field service experience preferredWe offer you:Workplace flexibility that empowers our employees"Hire the Will and Train the Skill" culture with an effective field service training programAccess to best-in-class support teams within our service-oriented companyPersonal growth & advancement opportunitiesPaid volunteer hours & birthday offSeveral health insurance offerings that start on day one50% health club membership reimbursementCompany 401k match$35-$45/hour based on experienceService Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice. More...

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