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Operations Manager II - Jessup, MD - Washington DC
Company: Renewal by Andersen Location: Washington, DC
Posted On: 04/17/2024
Description & Requirements Renewal by Andersen is seeking an Operations Manager II for our Jessup, location, located at 8265 Patuxent Range Rd., Jessup, MD, 20794. This is our retail operations business office, not a manufacturing/production site. This position is responsible for managing and driving the process of continuous improvement around homeowner satisfaction and to achieve the overall business results for assigned area(s) of responsibility. Duties and Responsibilities: - Deliver results in the areas of safety, quality, delivery, costs and employee satisfaction/development.
- Define and communicate performance targets for safety, quality, delivery, costs and employee engagement/development with team. Hold team accountable to those targets.
- Develop, implement, and support plans to provide process improvement in key areas defined above. Improvement initiatives will be aligned with AMS/lean/CI principles and our strategic plan.
- Establish an environment conducive to high levels of engagement, morale, employee satisfaction, and performance based on the Andersen Enterprise Values and Vision.
- Ensure alignment of activities and resources within the function and ensure cross-organization collaboration and employee involvement where appropriate.
- Provide coaching, information, ideas, feedback and encouragement to employees and managers to promote the growth and development of the team.
- Be highly visible to employees, create a safe environment for participation and promote hands-on, high involvement approaches to problem solving.
- Establish visual management techniques to manage the value stream.
- Actively develop other supervisors.
- Previous experience managing P&L.
- Thorough understanding of practices, theories and policies involved in operations management.
- Advanced experience with implementing policies and procedures to improve day to day operations.
- Other duties as assigned by manager.Minimum Qualifications:
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