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Client Specialist Director - Hartford Connecticut
Company: Disability Solutions
Location: Hartford, Connecticut
Posted On: 04/15/2024
Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now Job Description Profile Summary: The role will lead the Regional Client Specialist team, comprised of our small to mid-market employer customers, developing and executing business segment and service strategies. They will deliver results against defined growth and objectives aligned to the client block, to achieve client satisfaction, retention, and profitable growth. Profile Description: - Lead the Regional Client Specialist team to deliver overall results for assigned business segment.
- Works with Client Engagement Leaders to address any staffing or client initiatives.
- Develops and plans future strategies for initiatives and business processes.
- Drive a strong culture of performance and consistent client centric engagement process and improvement across client engagement team.
- Partner with marketing, sales enablement, and sales training leaders to drive development of effective tools.
- Partner with operations leadership team on continued development and implementation of end-to-end service model enhancements
- Ensure service interactions consistently focus on delivery of a service model that aligns to the needs of the HR teams we serve.
- Support issue resolution in a collaborative productive fashion
- Involved in strategic business process initiatives including regular efficiency and customer experience improvements.
- Other duties as assigned. Knowledge & Experience:
- BA Degree in related discipline or equivalent
- Health Solutions industry, business and client management experience with minimum of 5 years in management capacity
- You have a proven track record of inspiring others to deliver results and impact, first starting with listening.
- Prior experience in industry business and operations
- Excellent communication and influence skills
- In depth knowledge of company's products and services#LI-NV1
- You have strong interpersonal skills that enable you to engage cross-functionally and at all levels of the organization; exemplify culture carrier.
- Proven leadership and management skills
- You utilize a data-driven approach for decision making, both in day-to-day leadership and strategic tradeoff analyses.
- Understanding of administration business and comprehensive knowledge of company products and servicesCompensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $126,180 - $157,720 USDBe Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time - 40 hours per calendar yearLearn more about Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture:
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