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Customer Care Representative - Denver Colorado
Company: Hertz Location: Denver, Colorado
Posted On: 05/08/2024
As a Customer Service & Sales Associate, you will be interacting with our customers who come to the counter in order to process their rental. - You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. - $18.29/hour starting pay rate - This position includes a rewarding compensation and benefits package: - - an hour as your base pay (equals annually for full time employees) -
- Overtime hours are compensated at 1.5 times your hourly rate -
- Includes full range of medical, dental, vision, 401K benefits offerings
- Uncapped monthly sales incentives with an average monthly range of
- Expected total average earnings: (first year) -
- Potential for top sellers to make over $100K annually -
- Responsibilities - Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
- Welcome each customer with a smile.
- Proudly represent Hertz with your professional appearance, language and behavior.
- Focus on providing a clean and safe vehicle, to every customer, every time.
- Take ownership of each customer's service experience by immediately owning and resolving issues.
- Be proud of our brand and the role you play in our success.
- Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
- Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
- Build brand loyalty.
- Utilize company approved sales and service techniques when determining customer wants and needs.
- Offer optional products to meet customer wants and needs.
- Prepare all rental and return documents accurately and completely.
- Qualify each customer using our company rental requirement guidelines.
- Provide -customers assistance with directions, maps, local area information, appropriate service information, etc.
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Ensure that the return date and time on the rental agreement is accurate.
- Review all charges at the time of vehicle return.
- Prepare the Rental Agreement Folder with all required information.
- Answer the phones to assist customers in a -friendly, helpful and prompt manner.
- Assist customers by effectively resolving all customer service issues.
- Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
- Skills - Passion for customer service and attention to detail - Goes the extra mile
- Self-motivated to achieve and exceed targeted goals
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
- Proficiency in English
- Good communication skills both written and oral. -Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
- Work in a fast-paced environment with a variety of tasks. -
- Excellent organizational and time management skills
- Demonstrate professionalism and interpersonal skills
- Proven experience of working well within a team
- 100% customer focus, with proven experience within a customer facing environment
- - Additional Requirements |
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