IT Support Tech - $60K Annually - Littleton Colorado

Company: ARC Thrift Stores
Location: Littleton, Colorado
Posted On: 05/07/2024

IT Support TechnicianFLSA Status: ExemptSummary:This position provides daily support of company-wide IT requests, including: hardware and software troubleshooting, installation, implementation, maintenance, and upgrades. This position reports to the IT Manager.Essential Responsibilities:

• Provide day-to-day hardware maintenance, installation, and troubleshooting with a high level of customer service
• Manage deadlines, multi-tasking and escalation in a fast-paced environment
• Provide support for servers, desktops, laptops, printers, and all peripheral devices
• Provide support for routers, switches, UPS, firewall, and network/phone communications
• Ability to manage IT support issues in a timely manner with appropriate communication
• Contribute to end-user training of hardware, software, and various procedures
• Maintain accurate hardware inventories and legal licensing practices
• Assist with POS and register configurations, installations, maintenance and troubleshooting
• Ensure compliance with Company and IT policies and practices
• Performs special projects and/or tasks designated by the IT ManagerSupervisory Responsibilities:NoneQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience Required:
  • Strong knowledge of personal computer hardware and all peripherals
  • Thorough knowledge of operating systems, Microsoft Office products
  • Good understanding of network topologies and protocols
    • VO/IP experience desired
    • Solid telecommunication experience is preferred
    • Effective organization skills, initiative, judgment and prioritization methodologies
    • Strong verbal communication skills
    • Ability to resolve problems quickly, effectively and efficiently
      • Willing and able to travel daily to requestor sites
      • Occasional heavy lifting is required
      • Ability to work under limited supervisionCertificates, Licenses, Registrations:NonePhysical DemandsWhile performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to walk and sit. The employee must frequently lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision. Associated topics: client support, customer support, desk, edi, excel, information technology support, support, system support, technical support, technical support specialist More...

            

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