Remote Benefits Customer Service Representative (Must live in San Diego, CA) - San Diego California

Company: A-Line Staffing Solutions LLC
Location: San Diego, California
Posted On: 06/28/2025

Job Title: Remote Benefits Customer Service Representative Pay: $17.25 an hr | Bi-weekly Job Type: Remote in San Diego, CA Shift Options: No weekend shifts — ever! Work Monday through Friday only. During peak season: Full-time (40 hours/week) with potential overtime. During off-peak: Hours may vary between 32–40/week, based on client needs. Must be flexible to work shifts between 7:00 AM – 8:00 PM , with occasional extended hours up to 10:00 or 11:00 PM for short periods. West Coast roles may require availability from 5:30 AM – 8:00 PM . Remote Benefits Customer Service Representative Overview: Remote Benefit Customer Service Representative (Local Candidates Only) positions available in your area! Please apply now! Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day. What You’ll Do: Guide members through benefits enrollment and assist with updates to health and/or pension plans. Deliver personalized support via phone, email, and webchat — we prioritize quality over speed. Start on a single client account, and over time, be cross-trained to support multiple clients. Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex. Interpret plan documents and explain them in simple, easy-to-understand language. Handle confidential information responsibly in line with HIPAA and data privacy standards. More...

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