Patient Experience Manager 1 - Pomona California

Company: Sodexo -Group
Location: Pomona, California
Posted On: 05/10/2025

Role Overview*NEW SALE! GREAT opportunity to create a showcase account for Sodexo!*Sodexo is seeking a dedicated and dynamic Patient Experience Manager 1 to oversee and enhance the patient experience program at AtlantiCare's two hospitals, Mainland Campus and Atlantic City Campus, in Atlantic County, New Jersey. This role is pivotal in ensuring that patients receive the highest level of care and satisfaction during their stay.AtlantiCare is a nationally recognized, award-winning healthcare system known for its commitment to innovation, patient-centered care, and a supportive work culture. As a regional leader in healthcare excellence and one of the Best Places to Work in New Jersey, AtlantiCare empowers professionals to grow, lead, and make a real impact on the communities they serve.Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.What You'll Do

• evaluate and develop service levelsfor the overall Patient Services Program targetedto exceed patient and customer satisfaction
• oversee daily meal rounding inclusive of service recovery
  • collaborate with AtlantiCare's Enterprise Experience & Hospitality Officer, clinical, food service and interdisciplinary teams to enhance the patient experience
  • perform tray assessments to ensure food quality and presentation and tray accuracy
  • achieve successful regulatory inspections and audits
  • perform management functions that include direct supervision of hourly associates including employee developmentWhat We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
    • Medical, Dental, Vision Care and Wellness Programs
    • 401(k) Plan with Matching Contributions
    • Paid Time Off and Company Holidays
    • Career Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.What You Bring
      • excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
        • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily
        • knowledgeof nutrition and specialized diets
        • strong management skills, preferably in healthcareWho We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience - 1 year experience in Service Recovery role at large hospitality or hospital environment
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