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IPTV with NOC - San Diego California
Company: 3Mkllc-Softwaresolutions
Location: San Diego, California
Posted On: 05/09/2025
3MK Software Solutions is the leading software service solutions provider and IT Staffing Supplier company, outsourcing and complex implementation services for the business across different functional areas and technologies with a core focus on software development, web designing, and GIS Software solutions and services. Our team is our core strength; we have selected the most skilled and talented specialists from the IT industry, and we continuously invest in developing their capabilities. The core management has many years of experience and has successfully led complex projects for major corporates in the fields of healthcare, communication, retail, and finance. During the term of these projects, the team had needed to develop an advanced implementation methodology.Job DescriptionNOC Support Specialist - 7 PositionsLocation: Irving, TX and San Diego, CALong Term ContractClient is looking for SEVERAL dynamic Ops Center Specialists in Irving, TX and San Diego, CA to be founding members of the Ops Center.You will monitor, analyze, troubleshoot, and implement corrective actions of end-to-end video delivery systems for our client.The OC will operate in a 24x7x365 mode and needs shift OC technicians. Major Incident Manager/Change Manager roles for ServiceNow and other tools. Monitor, analyze, troubleshoot, and implement corrective actions of video delivery systems. Maintain and manage the knowledge articles and database. Work independently with the ability to lead/coordinate medium projects and provide resolution for a wide range of complex problems which include installation and testing of associated hardware/software, scheduling/tracking and providing schedule/cost estimates to project team. Analyze customer requests for specific requirements and with planning, determine the best operational solutions.Minimum Requirements: Bachelor's degree preferred or equivalent experience. Experience in monitoring, analyzing, troubleshooting, and implementing corrective actions of video delivery systems. Experience working in cable Headends, FiOS, IPTV, OTT environment, Hubs, Web Services, Servers, or Video Network Operations Center. Experience with multicast IP video, IP transport, Headend/Hub device configuration, servers, monitoring tools, or Web Services is required. Knowledge and operational use of video/network monitoring systems with troubleshooting and resolution experience. Strong organizational & interpersonal skills with emphasis on verbal/written communication, including the ability to understand technical information and relay it in a concise manner to stakeholders. Willing to work in a shifted 24x7 operations environment including holidays and weekends. Experience working with command-line based applications using a UNIX or Linux OS.Additional InformationAll your information will be kept confidential according to EEO guidelines.
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