Director, Group Operations Whittier, CA - Whittier California

Company: PIH Health, Inc.
Location: Whittier, California
Posted On: 05/06/2025

15733 Whittier Blvd, Whittier, CaliforniaTracking Code24428-977Position TypeFull-Time/RegularPosition OverviewThe Director, Group Operations is responsible for the continuous and effective management of all physician group practice offices directly assigned to this role. This may include primary care and/or specialty care locations across various sites. The role involves collaboration with the Vice President of Medical Group, front-line managers, and staff to improve care quality, enhance financial performance, and boost satisfaction among patients, physicians, and employees. The director works with medical staff leadership-including the Senior Medical Director, Physician Department Chairs, and Physician Team Leaders-to develop and implement business plans for current and future departments and programs. Leading by example, the role emphasizes reducing infrastructure costs and promoting high-value performance. This is a management position.PIH Health is a nonprofit, regional healthcare network serving approximately 3 million residents across Los Angeles County, Orange County, and the San Gabriel Valley. The network includes PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical group, home healthcare services, hospice care, and specialized services in heart, cancer, digestive health, orthopedics, women's health, urgent care, and emergency services. Recognized nationally for excellence in patient care and experience, PIH Health has been acknowledged by the College of Healthcare Information Management Executives (CHIME) as one of the top hospital systems for best practices, innovation, quality, and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.Required Skills

• Demonstrated leadership ability
• Strong written and verbal communication skills
• Interpersonal competence
• Team-building, mentoring, and training skills
• Negotiation, confrontation, and facilitation skills
• Organizational skills
• Financial management skills
• Performance improvement skillsRequired Experience
  • Bachelor's degree in Business Administration, Healthcare Management, Public Health, or a related field is required; a Master's degree in health, nursing, business, or public administration is preferred.
  • At least five years of progressive management experience in physician practices, clinics, or hospital departments is preferred.
  • Formal lean training is preferred.
  • Experience in managing and motivating effective work teams.
  • Working knowledge of budgeting, contract negotiations, business plan development, and practice management/electronic health records systems is preferred.
  • Experience leading and implementing projects.
  • Experience in the specific medical specialties of the assigned physician offices (e.g., family practice, primary care, medical or surgical specialties) is preferred.
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