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Shop Manager - North Park (San Diego) - San Diego California
Company: James Coffee Co.
Location: San Diego, California
Posted On: 05/04/2025
The Shop Manager works shifts on the floor and maintains and enhances James Coffee's brand through supporting the coffee shop and acting as a liaison between staff and Management. They also help to enhance the customer experience in the coffeebar.Responsibilities include assisting in new staff onboarding and training, ordering, and maintaining coffeebar appearance.Duties and Responsibilities - Work shifts on the floor to support business flow and daily schedules.
- Maintain a strong, positive and engaging presence on the floor.
- Monitor espresso drinks, batch brew coffee, fresh food items, and tea to ensure the quality standard is maintained.
- Lead and coach the team on quality standards.
- Communicate to Management any needs related to the coffeebar that should be addressed in the upcoming schedules.
- Work with the coffeebar team to solve scheduling conflicts as they arise.
- Teach baristas and shift leads how to engage customers through dialogue around coffee and tea.
- Ensure that there is a strong dialogue with Management throughout each week to ensure that staffing needs and capabilities are being met with the Barista and Shift Lead team.
- General equipment maintenance/upkeep and coordinating with the tech department to resolve issues promptly that fall beyond technical know-how.
- Place weekly internal orders and keep track of inventory and communicate coffeebar needs to Production Team.
- Work with coffeebar staff - on an individual and group basis - to ensure that staff are confident in their drink preparation skills.Qualifications
- Strong skills in the areas of bar work and coffee and tea preparation. Full bar capable preferred.
- Ability to maintain a pleasant disposition and sense of urgency with helping customers.
- Capability to maintain effective relationships with coworkers and customers.
- Detail-oriented, logical, and methodological approach to problem solving.
- Excellent interpersonal and customer service skills.
- Ability to communicate effectively with others, including giving and receiving feedback.
- Maintain regular and consistent attendance and punctuality.
- Learn, understand, uphold and instill company values.Physical Demands
- Ability to work eight (8) hours each day while on your feet.
- Occasional lifting and/or moving of up to 40 pounds.
- Fine hand manipulation for example: keyboarding, register screen use and latte art.Benefits
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