Desktop Support - Twentynine Palms California

Company: Infotech Innovations
Location: Twentynine Palms, California
Posted On: 05/03/2025

1) Serve as an IT Specialist responsible for receiving and remediating customer complaints, answering customer questions and providing recommendations related to the overall use of a DoD computer system.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
2) Creates, troubleshoots, administers and maintains network logon accounts, email accounts, trouble ticket accounts and other logon accounts.
3) Supports and maintains IT systems using the current operating system (Windows 11 for workstations and Window Server 2012/2016).
4) Responsible for resolving desktop related trouble tickets using the Remedy IT Ticketing System or the Service Now ticketing system.

5) Independently configure and install desktop and laptop Microsoft Windows Operating Systems and install software applications and hardware devices on Information Management systems.
6) Troubleshoot and repair Information Management End-User devices, for example computers, monitors, printers, and scanners.




Must have excellent written and verbal communications and customer service skills.

Certification:
COMPTIA Security+ must be achieved within 6 months.

Clearance:


Must be able to adjudicate a Secret Level Security Clearance More...

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