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MTV Campus Event & Experience Manager - Mountain View California
Company: CBRE
Location: Mountain View, California
Posted On: 05/02/2025
MTV Campus Event & Experience Manager
Job ID
217267
Posted
23-Apr-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Communications/Public Relations, People/Human Resources, Project Management
Location(s)
Mountain View - California - United States of America
Hi, we're Host!
We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the wellbeing of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been,
ROLE OVERVIEW:
The Event & Experience Manager is pivotal in delivering high-quality experience services and events for a building, campus, or portfolio. The role's primary goal is to align operations with client needs and objectives, ensuring flawless execution and high client satisfaction. This role is designed for a dynamic individual capable of managing complex events, engaging with high-profile clients, and ensuring service excellence across multiple experience services. This role combines leadership, operational management, client relationship building, and detailed event execution to create exceptional experiences.
KEY RESPONSIBILITIES:
1. Event Management:
- Lead and execute all elements of event planning and management as the primary point of contact.
- Handle Tier 1 (large, complex) and offsite events for high-profile engagements.
- Develop and communicate end-to-end event plans, engaging in curation and ideation as needed.
- Source, select, and recommend vendors for catering, decor, entertainment, and giveaways.
- Organize event logistics including set-up, staff communication, vendor management, attendee/speaker requests, and tear-down.
- Manage food and beverage services, including menu planning and catering selection.
- Support budget creation and adherence, ensuring timely request and review of invoices.
2. Client Engagement & Communication:
- Serve as the key contact for clients, ensuring thorough communication and understanding of event details.
- Coordinate regular engagement to resolve complex issues and provide a positive experience.
- Develop and distribute materials that comply with client and company brand guidelines.
- Capture post-event reporting and reconciliation, providing recommendations for improvement.
3. Operational Management:
- Manage a team of Hosts who serve as cultural and community ambassadors
- Ensure all employee-facing services within the building or campus, including Concierge, Reception, Room Management, A/V Support, Meeting & Event Management, Community Programs, Food Serices, Parking & Commute, Moves, Adds, Changes, Space Reset, and Workplace Onboarding.
- Establish work schedules, assign tasks, cross-train staff, and develop team skills.
- Review staff workloads and adjust proactively to meet business demands.
- Ensure consistency in service through continuous review and improvement of processes.
4. Supervisory Responsibilities:
- Provide mentorship and guidance to team members.
- Recommend recruitment, selection, corrective action, and termination of staff.
- Prepare and deliver performance appraisals.
- Model behaviors that are consistent with company values and motivate staff to attain performance goals.
5. Collaborative Efforts:
- Maintain relationships with internal and external clients and vendors.
- Coordinate with company and client IT teams on technology and training needs.
- Manage negotiations for contract services and ensure vendor compliance with insurance and contractual documentation.
6. Administrative Duties:
- Manage operating budget and recommend annual budgets.
- Ensure billing and invoicing requirements are met.
- Deliver Service Business Continuity plans semi-annually and conduct necessary testing.
- Utilize databases and digital tools, administer SharePoint sites, and provide basic reporting.
Additional Duties:
- Coordinate moves, adds, and changes (MAC) as needed.
- Deliver workplace orientation materials and training.
- Perform other duties as assigned.EDUCATION AND EXPERIENCE:
- Bachelor's degree (BA/BS) in a related field of work or equivalent work experience and a minimum of 4+ years working in the meetings industry in areas such as a planner, travel management, hotel sales or similar preferred; or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher-level education).
- Experience exercising project management skills with a focus on event planning.
- Proficient in vendor management and negotiation.
- Experience in supervising and mentoring a team.
CERTIFICATIONS OR LICENSES:
- Certified Meeting Professional (CMP) preferred.COMMUNICATION SKILLS:
- Excellent communication and interpersonal abilities.
- Ability to comprehend, analyze, and interpret the most complex business documents.
- Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style.
- Ability to make effective and persuasive presentations on complex topics to internal and external audiences.
- Comfortable meeting and engaging with new people.
- Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
- Utilize a high level of attention to detail as well as strong interpersonal skills.
- Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
FINANCIAL KNOWLEDGE:
- Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
- Ability to manage budget creation and adherence.
- Ability to comprehend, analyze, and interpret complex documents.
- Ability to solve problems involving several options in situations.
- Requires advanced analytical and quantitative skills. REASONING ABILITY:
- Proficient with G-Suite and Microsoft Office Suite products such as Work, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
- Comfortable with and embracing of new technologies and digital tools such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
OTHER SKILLS AND ABILITIES:
- Demonstrates sound judgment and problem-solving skills.
- Ability to work flexible work schedules based on office needs.
- Strong problem-solving skills.
- Highly adaptable and flexible.
- Ability to work independently with little supervision.
- Ability to work requiring significant walking or through other means of mobility.
- Ability to work in a standing position for longer periods of time.
- Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.SCOPE OF RESPONSIBILITY:
- Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.
- Responsible for setting department deadlines.
- Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.
- Ability to work flexible work schedules based on office needs.
- Strong problem-solving skills.
SAFETY:
- Responsible for personal safety and the safety of those who are affected by your work. This
- includes but is not limited to:
- Complete at a satisfactory level all required and assigned HSE training.
- Follow all activity policies and procedures, including all HSE related requirements at all times.
- Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc
- Report any condition which you feel could result in an accident or injury and/or stop work if required. As a Manager:
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