RMA Coordinator - San Jose California

Company: Ryzen Solutions
Location: San Jose, California
Posted On: 04/29/2025

Role

Learn more about the general tasks related to this opportunity below, as well as required skills.

The RMA (Return Material Authorization) Coordinator is responsible for managing the return and repair process of printed circuit board assemblies (PCBAs), Cable Harnesses, and Electro-Mechanical Assemblies for our contract manufacturing operations. This role ensures efficient processing of customer returns, maintains accurate records, and collaborates with cross-functional teams to resolve issues and improve customer experience.

Responsibilities

RMA Processing: Receive, evaluate, and process return material authorization (RMA) requests from customers.
Customer Communication: Act as the primary point of contact for customers regarding RMAs, providing updates and resolutions in a timely manner.
Quoting: Prepare budgetary and final quotes for services and repairs performed on RMA's, coordinating PO approval with the customer.
Data Management: Maintain detailed records of returned products, repair activities, and final resolutions in the company's ERP/MRP system.
Inventory Control: Ensure returned products are properly logged, stored, and dispositioned, preventing discrepancies in inventory.
Cross-Functional Collaboration: Partner with finance, program managers, production, quality, and purchasing teams to expedite repairs, replacements, and credit processing as needed.
Reporting & Documentation: Generate RMA reports, analyze trends, and recommend process improvements to minimize returns and enhance customer satisfaction.
Continuous Improvement: Identify inefficiencies in the RMA process and suggest improvements to enhance operational effectiveness. More...

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