Residential Real Estate Operations Manager - Pasadena California

Company: BHHS California Properties
Location: Pasadena, California
Posted On: 04/29/2025

Residential Real Estate Operations Manager for a Luxury Agent (Westside)



Lauren Ravitz is seeking a highly organized, professional, and proactive full-time Director of Operations to join the team. This integral role will serve as the operational backbone of a high-volume, fast-paced real estate business, ensuring seamless execution across all areas of support, systems, and client service. The ideal candidate is a self-starter who thrives in a dynamic environment, has exceptional communication skills, and is capable of anticipating needs, managing multiple priorities, and maintaining composure under pressure.



This position involves a blend of administrative, operational, and client-facing duties, offering the right candidate a unique opportunity to be a key player behind the scenes of a top-tier real estate business.

Responsibilities:
What You Will Do:
--- Transaction Management: Oversee all aspects of buyer and seller transactions from initial client contact through closing, ensuring all deadlines are met and documents are compliant and complete
--- Listing Coordination: Prepare pre-listing and listing packages, including CMAs, listing agreements, seller disclosures, property profiles, and past MLS research
--- Client Support: Serve as the primary point of contact for all client communications. Provide white-glove service through timely responses, professional correspondence, and clear coordination
--- Scheduling & Calendar Management: Coordinate showings, inspections, appraisals, and vendor appointments
--- Field Support: Attend showings, vendor walk-throughs, and client appointments as needed, primarily during weekdays with occasional weekends
--- Vendor & Team Oversight: Liaise with inspectors, contractors, and other vendors. Coordinate with the marketing assistant, transaction coordinators, and team support to ensure all tasks are completed accurately and on time
--- Operations & Systems: Create, refine, and maintain internal systems, checklists, and workflows to ensure streamlined operations across all facets of the business


Work Location:
This is primarily an in-person role. While you will be based out of the Brentwood office most weekdays, there is flexibility to work remotely one day per week. However, the position also involves a fair amount of driving and attending appointments throughout the Westside of Los Angeles-including showings, vendor meetings, and client visits-regardless of office schedule. Candidates must be comfortable being out in the field and available for in-person support as needed.

Qualifications:
Who You Are
--- Have a valid Real Estate License, 2- 3 years of real estate assistant experience (contract experience preferred)
--- High level of professionalism, discretion, and client service mindset
--- Impeccable attention to detail and ability to anticipate needs before they arise
--- Positive, friendly demeanor with strong relationship-building skills
--- Flexible, solutions-oriented, and calm under pressure
--- Able to work independently and take ownership of outcomes
--- Tech-savvy and proficient with tools such as Microsoft Office Suite, MLS, ZipForms, DocuSign, Canva, and CRM platforms

About Company:
Although BHHS is a global brand, this is an opportunity to work with a seasoned, respected, and successful individual agent. We are a concierge-level service residential real estate operation where the individual agent ranked in the top 10 individual agents in the nation in 2022. Average transactions range from 30-40 a year. This is not a team. This is a fun and relaxed office environment, with a flex-flow of working from home and office, where we are close to great restaurants all around, located in Brentwood. More...

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