ServiceNow TSM and TSOM Architect - Irvine California

Company: VALUECONNECT CONSULTING CORPORATION
Location: Irvine, California
Posted On: 04/25/2025

Job Summary: We are seeking an experienced ServiceNow TSM and TSOM Architect to join our dynamic team. In this role, you will be responsible for designing, implementing, and optimizing ServiceNow solutions specifically for the Telecommunications industry using the TSM and TSOM modules. You will work closely with clients and internal teams to deliver innovative solutions that streamline telecom operations and enhance service delivery.

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Key Responsibilities:
1. Lead the architectural design and implementation of ServiceNow TSM and TSOM solutions for telecom clients
2. Develop and maintain solution blueprints, technical specifications, and integration designs
3. Collaborate with clients to understand their business requirements and translate them into technical solutions
4. Provide expert guidance on ServiceNow best practices, particularly in the telecom domain
5. Mentor and guide junior team members on ServiceNow TSM and TSOM implementations
6. Ensure solution designs align with client's business objectives and industry standards
7. Conduct technical reviews and quality assurance checks on deliverables
8. Stay updated on the latest ServiceNow releases and features, particularly those relevant to TSM and TSOM
9. Participate in pre-sales activities, including solution demonstrations and proposal development
10. Troubleshoot complex issues and provide escalation support

Required Qualifications:
1. Bachelor's degree in computer science, Information Technology, or a related field
2. Minimum of 10 years of experience with ServiceNow platform, including at least 3 years of hands-on experience with TSM and TSOM modules
3. ServiceNow Certified System Administrator and ServiceNow Certified Application Developer certifications
4. Strong understanding of ITIL processes and telecom industry standards
5. Expertise in ServiceNow scripting, workflow design, and platform customization
6. Experience with integrating ServiceNow with other telecom systems and tools
7. Excellent problem-solving and analytical skils
8. Strong communication and presentation skills
9. Ability to work effectively in a team environment and lead technical discussions

Preferred Qualifications:
1. Master's degree in a relevant field
2. Additional ServiceNow certifications, such as Certified Implementation Specialist - Telecommunications Service Management
3. Experience with other ServiceNow products like ITSM, ITOM, and CSM
4. Knowledge of telecom network technologies (e.g., 5G, fiber optics, SDN/NFV)
5. Experience with Agile/Scrum methodologies
6. Project management experience More...

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