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Support Engineer - Carlsbad California
Location: Carlsbad, California
Posted On: 05/15/2024
<span>Provide daily support of all production systems, including maintenance and enhancements. Work with end-users to define business requirements. Develop, test, and ensure accuracy and functionality of solution. The applications involved include CRM, laboratory information systems, specimen accessioning, and medical billing web based applications. <br> <br>Essential Duties & Responsibilities<br>Note: Other duties may be assigned.<br>• Work with end-users to identify, define, develop, test, and deliver resolution to new and recurring system problems and enhancement requests. Ensure understanding and impact of requests and solutions to all systems. <br>• Modify database code and/or query, insert, update, or delete data in one or more database(s) as needed to resolve issues in production applications.<br>• Develop and implement system and software production fixes while assessing risk and acquiring approvals when emergency changes are required. <br>• Ad-hoc data reporting and analysis using SQL. Research and resolve web application issues by stepping through and debugging source code.<br>• Suggest, document, and implement short-term code fixes to production applications and database code.<br>• As needed provide training/instructions to users for new features and/or enhancements.<br>• Participate in database and web development projects as assigned.<br> <br> <br>Qualifications<br>Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br> <br>• Ability to accommodate after hours and weekend support with other members of the team.<br>• Demonstrated ability to learn quickly. <br>• Demonstrated ability and desire to take initiative to investigate and quickly resolve technical problems and find solutions.<br>• Demonstration of creative thinking and strong problem solving skills.<br>• Ability and desire to be a team player.<br>• Ability to work with aggressive timelines, multi-task, assess risk, prioritize, and adjust based on workload.<br>• Ability to follow standards, procedures, and best practices.<br>• Ability to communicate effectively with users, vendors and support personnel.<br>• Ability to understand high level and low level system details simultaneously.<br> <br>Education and/or Experience<br>• Bachelor’s degree in Computer Science, Engineering or related field.<br>• Minimum of four (4) years related experience in software development with a focus on relational databases.<br>• Demonstrated skills utilizing and debugging applications written in C#, CSS, Javascript, html, ASP.NET, VB.Net. <br>• Demonstrated proficiency in stored procedures, triggers, functions, and views.<br>• Experience using SQL Profiler a plus.<br>• Demonstrated knowledge and experience using Microsoft SQL server databases.<br>• Demonstrated knowledge and experience utilizing web and windows applications. <br> <br> <br></span> More...
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