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Servicing QC Auditor - Westlake Village California
Company: Disability Solutions Location: Westlake Village, California
Posted On: 05/05/2024
Job Title:Servicing QC AuditorLocation:CA - Westlake VillageWhat you'll do:The Servicing QC Auditor is responsible for the timely and accurate review and oversight of AmeriHome's Servicing QC vendor, Sub-servicers, and its internal Servicing Operations. Responsibilities include auditing the monthly servicing quality control process and output of the servicing QC vendor, auditing various sub-servicer functions, and reviewing internal servicing operations (additional details noted below).What we are looking for: Job Responsibilities: - Conduct quality control reviews of Servicing QC vendor, which requires knowledge and understanding of servicer's actions during the servicing "life-events" of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs.
- Ability to assess servicer's compliance with applicable federal and state servicing statutes (RESPA, ECOA, TCPA, FDCPA, etc.), program specific servicing requirements (HAMP and QRPC, for example), and servicing regulatory requirements circulated by agencies including FNMA, FHLMC, FHA, VA, USDA, and CFPB.
- Evaluate recorded customer service and collections calls for adherence to and compliance with servicers' call conduct and monitoring requirements, as well as applicable regulatory requirements.
- Conduct quality control reviews of internal Servicing Operations' primary processes, including but not limited to loan and account level review, validation of data accuracy, and timely response and resolution to issues. New audit processes may require test script creation.
- Reviews and audits consumer complaints received and responded to by servicers or internal AmeriHome departments.
- Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers.
- Alert appropriate management levels and internal departments to problems identified during routine quality control reviews. Follows through on all actionable items to ensure full and timely resolution is completed by the responsible parties.
- Prepare and submit various weekly and monthly reports for management review. Compile and categorize data used for monthly operational metrics.
- Prepare audit findings reports for use internally as well as to communicate any findings to Sub-servicers.
- Prepare other special reports as required.
- Ability to navigate through various mortgage servicing systems such as MSP, MortgageServ, LoanServ, SBO, etc.
- Create effective quality control and auditing policies and procedures as needed.
- Evaluate servicer performance using a variety of tools such as scorecards, servicer management reports, and findings trend analysis.
- Education Required -
- Bachelor's degree in Business Administration, Accounting, Finance or equivalent experience
- Experience Required -
- This is not an entry level position.
- Minimum 5+ years recent audit, compliance, risk management or quality control experience in loan servicing or master servicing.
- Skills and Knowledge Required -
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