Service Technology Implementation Manager - Long Beach California

Company: HealthCHEC
Location: Long Beach, California
Posted On: 05/01/2024

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

The Project Manager (Service Technology Implementation Manager) role is responsible for the planning, design, implementation & execution of SCAN's Omnichannel initiatives, owning the implementation of Omnichannel solutions with functional requirements acquired from internal technology teams and business stakeholders. This role will combines analytical thinking, business knowledge and project management skills to develop the framework for execution to make certain the projects are aligned with the organization's larger strategy, completed timely, within budget, and in alignment with identified goals

You Will

The Project Manager (Service Technology Implementation Manager) will own and implement SCAN's Omnichannel roadmap to improve member experience, enabling efficient & effective digital communications with members

Develop and manage the execution of strategies through workflow design, implementation plan, and product enhancements for service technology ensuring strategic alignment with executive-level partner(s)

Subject matter expert for internal customer's functional requirements and how the requirements need to be implemented into the modules, and uncover areas for change

Selects methods, techniques and evaluation criteria in order to measure project executive results.a

Partner with and advise stakeholders to build elicit, analyze, and prioritize their use cases and co-develop business requirements. Facilitate identification of program scope, manage associated project implementation, communicate progress to plan, and drive timely execution to obtain business results

Create detailed technical requirements for Omnichannel functions ensuring that solutions meet business needs and functional requirements

Identify and manage risks associated with individual projects and overall program, develop and implement mitigation strategies to remove barriers to track business metrics and outcomes to demonstrate value and member satisfaction

Monitor user performance and satisfaction post launch, collect feedback and issues, and prioritize iterations accordingly

Develop collaborative relationships with key business partners to help drive and lead cross functional project efforts while providing ongoing assistance & guidance to end users in utilizing the products

Ensures that project activities are within policies and guidelines

Support data teams in data analysis & reporting

Build and support Omnichannel user testing, training and QA methodology

Provide an individualized stakeholder approach resulting in a streamlined and positive stakeholder experience. Escalate issues, risks, or other appropriate information to project sponsor and other stakeholders as appropriate.

Perform other duties as assigned by Service Innovation & Technology leaders

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

Preferred, but not required:

• Associate's/Technical Degree or a higher degree in Business Administration, Public Health, Information Technology or a related field. A comparable combination of education/experience and/or training will be considered equivalent to the education listed
  
  3-5 years of experience software implementation experience in healthcare industry; preferably with payer/providers or healthcare consulting; experience in digital health or Omnichannel a PLUS
  
  Proven background in successful management of innovation and implementation initiatives.
  
  Proven background in documenting business, technology & data specifications and workflows.
  
  Certifications deemed to be reasonable to function at this level
  
  3+ years of software implementation experience in healthcare industry; preferably with payer/providers or healthcare consulting; experience in digital health a PLUS
  
  MS Office, Visio, Genesys, Tableau, Mural
  
  Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes
  
  Ability to plan and manage at both the strategic and operational levels with autonomy while consistently monitoring the key metrics of the business and driving process improvements
  
  Ability to develop and maintain positive relationships and facilitate the exchange of information across business units
  
  Excellent organizational skills; ability to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful.
  
  Effective verbal and written communication skills: Ability to introduce product specification and workflows, to have difficult conversations on changing processes or behaviors across multiple levels, and to be able to stand your ground or back up your recommendations with data
  
  Ability to be self sufficient in tasks like basic data analysis, reporting, lightweight software configuration, and in general able to pick up new skills quickly and build out processes
  
  What's in it for you?
  • Base salary range: $80,300.00 to $128,500.00 per year
  • Mostly Onsite
  • An annual employee bonus program
  • Robust Wellness Program
  • Generous paid-time-off (PTO)
  • Ten paid holidays per year, plus 1 additional floating holiday, 1 birthday holiday
  • Excellent 401(k) Retirement Saving Plan with employer match and contribution
  • Robust employee recognition program
  • Tuition reimbursement
  • An opportunity to become part of a team that makes a difference to our members and our community every day!
    
    We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!
    
    At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
    
    SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
    
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    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
    
    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) More...

        

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