Implementation Consultant ( Remote ) - Pasadena California

Company: Qless
Location: Pasadena, California
Posted On: 05/01/2024

About QLess: Our cloud-based software has given back over 13,000 years of otherwise-wasted time to more than 120 million users. QLess brings 550+ organizations together with their customers - and we do this more than 30 million times per year. With QLess, organizations can serve their customers onsite or virtually, walk-in or appointment. Customers can join a line from the comfort of their own home. QLess' AI will take care of getting the customer to the right location, just in time to be served. Designed to help organizations seamlessly optimize customer flow, our intuitive mobile experience combines intelligent ML algorithms, automation, two-way text capabilities to empower their customers to receive service when, where and how they want. Using QLess, organizations can serve their customers faster, with minimal wait and maximum convenience. Position Overview: As an Implementation Consultant, you'll be the bridge between our products and our customer's needs. Your role is crucial in making sure our solutions are set up and running smoothly for our customers to deliver the highest level of value to them. You'll work closely with both our team and customers to ensure everything goes off without a hitch. This role blends technical skills with problem-solving and communication skills. Key Responsibilities: Getting Things Up and Running: Your main job is to set up and configure our products or services for our customers. Think of it as getting everything ready for a smooth start. Making Things Fit: You'll work with customers to understand what they need and ensure that our solutions fit perfectly into their setup. It's like customizing a suit to ensure it fits just right. Fixing Hiccups: Sometimes, things don't go as planned. You'll be the hero who swoops in to troubleshoot and fix any technical issues that pop up during setup. Double-Checking Everything: Before we hand things off to the customer - you'll test and check to make sure everything works as it should. We want to deliver top-notch quality every time. Explaining How It Works: You'll create easy-to-understand guides and provide training to customers and our team, so everyone knows how to use our solutions like a pro. Keeping Everyone in the Loop: Communication is key. You'll be keeping our team and customers updated on progress, any challenges, and how we're tackling them. Requirements: Tech Curiosity: You don't need to be a tech genius, but a keen interest in technology and willingness to learn are essential. Problem-Solving Skills: You're the go-to person when things get tricky, so being able to think on your feet and find solutions is important. Good Communicator: You'll be talking to customers and our team, so being able to explain technical stuff in simple terms is a big plus. Detail-Oriented: The devil's in the details. You'll need to pay attention to the little things to make sure everything runs smoothly. Team Player: Collaboration is key. You'll be working with different teams, so being a team player is essential. Flexibility: Things can change quickly, so being able to adapt and roll with the punches is important. Customer Focus: Ultimately, it's all about making our customers happy. Having a customer-first mindset is crucial. Join Our Team: If you're someone who loves technology, problem-solving, and making customers happy, we want you on our team! As an Implementation Consultant, you'll have the chance to work on exciting projects, collaborate with a great team, and make a real impact. Apply now and be part of our awesome journey Employment Type: Full Time Bonus/Commission: No More...

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