|
Graduate Enrollment and Communication Analyst - San Jose California
Company: San Jose State University Location: San Jose, California
Posted On: 04/26/2024
Job Summary Reporting to the Director of Graduate Enrollment Management, with limited direction from the Director of Graduate Admissions and Program Evaluations, the Graduate Enrollment and Communication Analyst is primarily responsible for analyzing, identifying, and implementing enrollment and communication set-up and ongoing maintenance for the Customer Relationship Management (CRM) system within the College of Graduate Studies. Working independently under general supervision, the incumbent is responsible for analysis, communication, and project management to implement and enhance the graduate CRM to effectively and efficiently achieve strategic administrative and operational goals for graduate recruitment, admissions, enrollment, and overall graduate student success. This involves setting up and maintaining comprehensive workflows and communications/marketing campaigns, as well as robust enrollment reporting features. The incumbent collaborates and meets with other business analyst groups to facilitate communication amongst internal and external units to ensure successful technical implementation and enhancements of key functions within the CRM, as well as other technical and communication initiatives. This requires analyzing existing business processes, requirements gathering, business user flow diagram creation, assisting the business side in implementing new systems and functionality, developing and delivering documentation and training as it relates to technology, and supporting users with software-related processing issues. In addition, they are responsible for developing and coordinating requests for enhancements to our existing systems. The Graduate Enrollment and Communications Analyst will assist in maintaining accurate and transparent documentation of the CRM and other technical processes and workflows in order to maintain levels of efficiency and quality service. Knowledge, Skills & Abilities - Ability to support a Customer Relationship Management (CRM) system; technical and functional knowledge
- Knowledge of student database management systems (such as PeopleSoft, OnBase)
- Ability to work with end users to define functional business requirements and translate them into technical specifications
- Ability to review software and associated processes and identify potential points of intersection within and between operational units
- Ability to communicate with constituents in a professional and respectful manner
- Strong oral and written communication skills; good training skills
- Ability to use and implement software applications in a higher education setting
- Ability to handle multiple work priorities, organize and plan work and projects with little supervision
- Ability to analyze multiple, complex demands for increased operation efficiency to assist management on appropriate priority of implementations
- Ability to quickly analyze new initiatives from state, federal, CSU, and SJSU CGS leadership to determine effects on existing technology, and to develop and implement any resulting changes to functionality
- Ability to design and document complex business process systems
- Ability to coordinate implementation of an initiative through to completion
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization or information exists
- Ability to develop techniques for handling a large variety of detailed data and ability to analyze the data
- Ability to effectively present ideas and concepts in written or presentation format and use consultative facilitation skills to gain consensus; strong listening, negotiation and conflict resolution skills
Required Qualifications - A bachelor's degree and/or equivalent training
- Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
Preferred Qualifications - A bachelor's degree
- Two years supporting/project managing a CRM
- Demonstrated knowledge of CSU PeopleSoft or similar student information system(s)
- Demonstrated ability to write basic SQL statements and develop reports
- Two years' experience or direct exposure to project management
Compensation Classification: Administrative/Analyst Specialist - Exempt II Anticipated Hiring Range: $5,833/month - $6,250/month CSU Salary Range: $5,022/month - $9,083/month San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: |
|