Administrative - - Santa Clara California

Location: Santa Clara, California
Posted On: 04/25/2024

This Administrative Position Features:

*Professional Environment

*Easy Access to Freeway



This position is supporting the customer support team and reporting to the Support Team Manager. Position will be working worldwide to help issue return authorizations, update our internal database and coordinate shipments to our customers of their repaired equipment and our own equipment.



Posting Description:

Service Coordinator-Temporary Coverage starting ASAP, duration: 4-5 months



Summary:

-Working with our technical support team, customers and manufacturing team

-Focus on coordinating customer inquiries and repairs

-Oversee all support requests and customer communications to ensure timely follow up, resolution and customer satisfaction.

- Review and coordination of all incoming customer requests and inquiries.

- Maintain and update technical support database and customer repair database.

- Issuance of return authorizations with guidance from customer technical support team.

- Maintain process and all internal communications for customer repairs.

- Maintain customer help database and assist in follow up communications.

- Maintain weekly repair status report, distribute and review with customer technical support and manufacturing teams.

- Answer customer support line and forward requests to designated specialists.

- Coordinate and track company-owned assets and customer-loaned equipment.

- Coordinate seminars and lunch & learn events.

- Arrange domestic & international shipments to customers and worldwide customer technical support team.



Requirements:

-BA Degree

-Salesforce knowledge a plus.

-Working knowledge of Microsoft Word, Excel and Outlook



Apply for this great position as a administrative today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...

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