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General Manager (KFC) - Jonesboro Arkansas
Company: LV Petroleum
Location: Jonesboro, Arkansas
Posted On: 05/06/2025
Key Responsibilities: Operational Management: - Oversee the daily operations of the restaurant, ensuring smooth and efficient performance.
- Ensure compliance with company standards and procedures for food quality, service, cleanliness, and safety.
- Implement operational plans to increase efficiency, reduce costs, and drive profitability.
- Monitor restaurant performance and provide solutions to operational challenges.
- Staff Management:
- Lead, mentor, and motivate a team of restaurant staff, including shift leaders, cooks, and service employees.
- Hire, train, and develop employees, ensuring they meet company standards for performance.
- Create employee schedules, ensuring adequate staffing at all times.
- Conduct regular performance reviews and provide feedback, coaching, and disciplinary actions as necessary.
- Foster a positive work environment that promotes teamwork, respect, and high employee morale.
- Customer Service:
- Ensure a high level of customer satisfaction by addressing any complaints or concerns promptly and professionally.
- Monitor customer service interactions to ensure standards are being met.
- Implement customer service training programs to ensure all employees are equipped to provide exceptional service.
- Promote a customer-first culture in the restaurant.
- Financial Management:
- Manage and oversee restaurant budgets, ensuring profitability.
- Control labor costs, food costs, and other expenses to meet financial targets.
- Analyze sales and financial data to identify trends and implement strategies to increase revenue and reduce costs.
- Handle financial reporting, including sales reports, cash handling, and profit/loss statements.
- Marketing and Sales:
- Implement local marketing and promotional strategies to attract new customers and retain regular guests.
- Coordinate with the corporate team for national or regional campaigns and promotions.
- Monitor competitor activity and adjust restaurant strategies to stay competitive.
- Health & Safety Compliance:
- Ensure compliance with all local, state, and federal health regulations, including food safety standards.
- Conduct regular inspections of kitchen and dining areas to ensure cleanliness and hygiene.
- Implement safety programs to ensure the safety of both employees and customers.
- Inventory and Supply Management:
- Manage inventory levels and ensure efficient ordering of supplies, minimizing waste and loss.
- Control stock levels of food and beverage items and ensure proper storage to maintain quality.
- Work with suppliers to maintain cost-effective inventory practices.
- Administrative Duties:
- Handle administrative tasks such as payroll, scheduling, and employee records.
- Maintain accurate documentation and ensure compliance with company policies.
- Review and approve daily operational reports, sales reports, and other necessary paperwork.Qualifications:
- Experience:
- At least 2-3 years of experience in restaurant management or a similar leadership role in the quick-service food industry.
- Strong knowledge of food industry regulations, labor laws, and safety standards.
- Proven leadership ability and experience managing teams.
- Skills:
- Exceptional communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to analyze financial data and make data-driven decisions.
- Excellent time management and organizational skills.
- Education:
- High school diploma or equivalent required; a degree in hospitality, business, or a related field is preferred.
- Physical Requirements:
- Ability to stand for long periods and work in a fast-paced environment.
- Ability to lift and carry items (up to 25 pounds) as needed.Compensation:
- Competitive salary based on experience.
- Benefits, such as health insurance, paid time off, and performance-based bonuses, may be offered.Key Attributes for Success:
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