Reporting and Analytics Lead- Sales Strategy & Operations - Bentonville Arkansas

Company: Accenture
Location: Bentonville, Arkansas
Posted On: 05/03/2024

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com .

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to redefine their operating models.

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Analytics Advisory Associate Manager

• Analyze and develop executive level insights, strategies, and reports.
  
  
• Assist operational managers and team leads in the delivery of metrics
  
  
• Shift planning, forecasting schedules (long-and short-range plans), hiring requirements and other staffing requests
  
  
• Work closely with the client workforce management team to determine demand, routing and staffing of agents
  
  
• Provide regular reports on service level adherence, agent productivity, utilization, attendance
  
  
• Monitoring of agent queues and generate performance reports to identify performance trends
  
  
• Required to standardize mechanism for collection of historical data on call volume, shrinkage, AHT, service levels, et cetera for trending as well as to automate reports to remove inefficiencies.
  
  
• Monitor agents' adherence to schedule and prepare team roster in advance to ensure operational efficiency
  
  
• Prepare dashboards to be used for weekly, monthly, and quarterly governance meetings
  
  
• Understand the different stages of a sales prospecting funnel (i.e., Sirius Decisions waterfall) and be capable of building reports in Salesforce to track the leading indicators and other relevant performance metrics
  
  
• Proactively conduct analysis of those metrics to identify trends over time, performance risk areas, and assist leadership with root cause analysis of any team performance challenges
  
  
• Build out and maintain sales performance dashboards in Salesforce with Sales Manager and Agent-facing views for teams to self-monitor performance and progress to goals
  
  
• Be responsive to requests from management for adjustments or updates to performance reports and dashboards to ensure consistent, accurate visibility into key metrics
  
  
• Develop a strong understanding of a complex reporting environment that involves data moving between multiple systems, and actively identify discrepancies, inconsistencies, or information gaps so that leadership can align and resolve with client stakeholders
  
  
  
  Basic Qualifications:
  
  
  • 4 years of experience in a reporting or analytics environment.
    
    
  • 2 years of experience creating reports and dashboards within Salesforce.com or Tableau
    
    
  • Minimum 3 years Project Management/Team lead experience
    
    
  • Minimum of 2 Years of experience communicating directly with Client Stakeholders and collaborating on Executive Level business reporting presentations and strategy with leadership
    
    
    
    #LI-NA
    
    Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.
    
    We accept applications on an on-going basis and there is no fixed deadline to apply.
    
    Information on benefits is here.
    
    Role Location Annual Salary Range
    
    California $73,000 to $192,600
    
    Colorado $73,000 to $166,400
    
    New York $67,600 to $192,600
    
    Washington $77,700 to $177,200
    
    What We Believe
    
    We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
    
    Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
    
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    Requesting An Accommodation
    
    
    
    Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
    
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    Other Employment Statements
    
    Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
    
    Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
    
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    The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. More...

        

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