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Senior Support Engineer - Postgres - Little Rock Arkansas
Company: EDB Location: Little Rock, Arkansas
Posted On: 04/23/2024
A Little About Us Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world's fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or in the cloud, with high availability, reliability, scalability, and security. We're #1 in Postgres. We aspire to become #1 in Postgres AI. We've been major contributors to Postgres since the beginning and we are proud to call thousands of boundary-pushing customers our partners. Proud though we are, we are not resting on our laurels. There's plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure. EDB empowers organizations to take control of their data. As one of the leading contributors to the vibrant and fast-growing Postgres community, EDB is committed to driving innovation in AI, data and enterprise database technology. Our work is fueled by creative, dedicated people who are committed to help our customers and the community take Postgres everywhere. Join us! Job Summary We're looking for a stellar Senior Support Engineer to join our Support Services team on the West Coast of the U.S. As a Senior Support Engineer you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support and execution following best practices. Candidates please note : This role will be required to work the schedule of Wednesday to Saturday from 7-6 PM Pacific Daylight Time (PDT). Again, candidates who are located on the West Coast of the United States is preferred. This role can be located 100% remotely. What your impact will be: -
Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products. -
Collaborate with and mentor junior and mid-tier support engineers to triage issues. -
Create reproducible test cases, file development requests, and offer patches when possible. -
Collaborate with development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks -
Serve as the primary point of contact to premium customers on priority engagements. -
Document solutions, procedures, and standards for customers as well as for internal use. What you will bring: -
5+ years of significant experience with PostgreSQL, as well as experience with Oracle, MySQL, MongoDB, or equivalent knowledge -
Bachelor's degree in Computer Science or equivalent knowledge -
Working knowledge of PostgreSQL third-party tools (i.e., pgpool, patroni, pgbouncer, etc.) -
Outstanding communication skills (both written and verbal) -
Strong problem-solving skills for abstract and complex issues -
Quick-thinking, able to work well under pressure -
Adept at documenting efforts, actions, and results -
Experience liaising with Engineering teams What will give you an edge: |
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